COMMUNICATION What is Communication? • The act or process of communicating; fact of being communicated. • The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. • Something imparted, interchanged, or transmitted. • A document or message imparting news, views, information, etc. Meaning of Communication • • • • Communis ------ Latin word Meaning - common for all. To share A common activity Why communication? • • • • • • • Express oneself Explain Strengthen mutual sense of commitment Building relationship Satisfy human needs Bridge gap To inform (get & give) Why communication? • • • • • To change behavior To get action To ensure understanding To persuade Career enhancement • CONDUCIVE ENVIRONMENT MISUNDERSTANDING???? Need/Purpose of Communication • • • • • • • • Inform Advice Order Motivate Negotiate Persuade Warn Educate • • • • • • • • • • Suggest Ask Answer Convey Train Command Counseling Raise morale Appreciate Simply Common ways of communication? • • • • Speaking Writing Visual Body language • To send clear message • To receive & correctly understand message • We use ▫ Verbal messages (speak) ▫ Para verbal messages (tone, pitch, pace of voice) ▫ Non verbal messages (primary) Features • • • • • • Unavoidable Continuous process Two way traffic Role of perception (use 5 senses) Social process Multipurpose Role of Communication • Foundation for healthy relationship ▫ (create & maintain) • Strengthen mutual sense of commitment • Bridge gap where there is misunderstanding • Binding an organization together ▫ (formal and informal) Types of Communication • • • • • • One way and two way Verbal and Non – verbal Formal and Informal Interpersonal and Intrapersonal Mass communication Meta communication (communication barriers) One Way & Two Way Communication Sender Encode Channel Receiver Decode Verbal & Non verbal Communication Verbal and Non - verbal • Both oral and written • Always accompanied by non verbal communication Verbal Communication Oral (with people present) ▫ ▫ ▫ ▫ ▫ ▫ Face to face Telephone Interview Group discussion Negotiation Meeting Written (with people not present) ▫ ▫ ▫ ▫ ▫ Letters Notice Memos Report Minutes Non verbal Communication • • • • • Communicating without words Symbols, Gestures and Facial expressions Independent of verbal communication Involuntary and unconscious Difficult to control • “ANYTHING APPEALS TO THE SENSES” Research on Body Language Impact of Message by Albert Mehabian Verbal Vocal Non-Verbal 7% 55% 38% Difference between verbal & non- verbal communication • Use of words • Use of language always accompanied by non verbal • Voluntary / deliberate • Use of symbols • Other than the language (pictures, maps, graphs,….) • Independent of verbal communication (red = danger, nodding head,..) • Involuntary & unconscious • Understanding non verbal helps to improve oral & written communication Formal and Informal Communication Formal Communication • • • • • • • Upward, Downward and Lateral/ Horizontal Flows through line and authority Recorded /documented Flows in one direction only Genuine and authentic Red tapism/ Bureaucracy Dilutes accuracy Information Communication (Grapevine) • • • • • • • Basically a horizontal communication But doesn’t follow any set patterns Spontaneous Multidirectional No records Very fast Provides vent to employees Interpersonal or Intrapersonal Interpersonal • Two or more persons • Group (committee, etc.,) • Public meetings Intrapersonal • Internal dialogue within the mind Meta Communication • Implies meaning conveyed by • tone of voice • choice of words • Silence • omission Meta Communication • A message communicated not through words, but along with words. • Can be intentional or unintentional ▫ “Try to reach the airport, well on time” ▫ “Haven’t finished the project yet? Fantastic!!” • http://www.slideshare.net/thamaraiselvinagesh/communication-9057524