Pamela Pelham
718 Tranquil Lane
Bennettsville, SC 29512
(843)287-8223
drewittp@yahoo.com
OBJECTIVE
To obtain a position in the administrative field which will enable me to utilize my supervisory,
technical, and customer skills.
SUMMARY OF QUALIFICATIONS
 Excellent listener; patient and sensitive to needs of customers/personnel
 Skilled in meeting deadlines, delegating responsibilities, team concept
 Proven problem solving skills as it relates to customers and team members
 Experienced in fast pace environment while providing courteous/friendly services
 Experienced in training and coaching-individual and group settings
 Data entry skills; knowledgeable in Microsoft Word, Excel, medical terminology, and ICD-9
& CPT codes
 Ability to maintain order while enforcing rules and regulations
EXPERIENCES
Southern Pines
Assistant Administer/Collections Manager Florence, SC
06/15-Present
 Open and close front office daily
 Responsible for all tenant relations and all resident’s issues
 Adhere to all policies and procedures as well as assisting the Community Manager with
property operations
 Professionally and effectively interact with all prospect, residents, peers, and
management
 Effectively collect on all rent and loans as well as post payments through
scanning/manually posting; file evictions
Lee Correctional Institution
Bishopville, SC
11/14-6/15
Certified Correctional Officer
 Successfully completed 6 weeks of basic training with South Carolina Training Academy
 Maintained safety, security, and inmate accountability
 Directly interact with the inmates housed in a level three prison while meeting state
guidelines
 Maintain high moral character while utilizing good communication skills/interpersonal
skills
 Maintained order at the institution while enforcing rules and regulations swore to uphold
Land N Sea Distribution
Norfolk, VA
07/13-09/13
Account Receivables/Collections
 Notify or locate dealers with delinquent accounts and attempt to secure payment.
 Arrange new payment plans for those with past due accounts
 Make necessary notes on when they plan to make payment after getting in touch with
customer
 Interact with sales team to assist with collection effort
 Coordinate efforts and /or refer to Collection Agencies
 Any other duties assigned by Manager
 Research disputed customer accounts
Sentara Medical Group
Norfolk, VA
10/10-07/12
Patient Account Rep/Collections
 Responsible for analyzing delinquent accounts to determine appropriate collection
actions and responded to communications received related to delinquent accounts on the
A/R Management System and accounts with the collection attorney
 Reviewed credit balances and applied appropriate adjustments if necessary
 Reviewed insurance payments; verified, added and updated insurance information
 Processed Chapter 7 and Chapter 13 bankruptcy notices, discharges, and dismissals; filed
proof of claims if necessary
 Processed attorney’s request and subpoenas for itemized statements of accounts
Norfolk Redevelopment and Housing Authority
Community Health Worker
Norfolk, VA
06/06-07/12
 Responsible for teaching a curriculum from National Institute of Health to NRHA
communities
 Responsible for outreach to adults and families in the community to increase awareness
and need for health prevention, check-ups, social and economic issues impacting their
families
 Plan, prepared and implement projects and procedures for effective community
outreach/enrichment
 Responsible for documentations of program data and statistics
 Assist in transportation needs
 Build individual and community capacity, and set up basic screening services
 Coordinate adult and families participation in health program at NRHA
 Act as a patient advocate
Additional Training/Volunteer Experience
Teacher/Trainer
Norfolk Redevelopment & Housing Authority
Norfolk, VA
06/06-07/12
Advisory Board Member
01/12-07/12
EVMS
Norfolk, VA
Secretary
Power of Hope Deliverance Ministry
Norfolk, VA
01/12-07/12
Secretary
True Vine Church of Deliverance
Norfolk, VA
05/98-05/04
Education
Strayer University
Newport News, VA
01/13
Courses towards Bachelors in Business Administration w/Concentration Health Service
Administration