•P o w e r i n g t h e I n t e r n e t o f T h i n g s
What are the Digitization Trends?
The Internet of Everything:
The Greatest Impact of Digitization
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What are Things?
The Internet of Things (IoT) refers to
uniquely identifiable objects and their virtual
representations in an Internet-like structure.
Source: Wikipedia
This convergence of machine and intelligent data is
known as the Industrial Internet, and it's changing the
way we work.
Source: GE
The Internet of Everything (IoE) — the
networked connection of people, process,
data, and things
Source: Cisco
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What are “Things”?
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The raw numbers are huge.
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The market size and growth numbers are staggering.
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Some perspective…
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It’s not about the gadgets.
“This is not about technology at all,”
Chambers said,
“It’s about how it changes peoples’
lives forever.”
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The coming tsunami of machine-to-machine
interconnections –
yielding tremendous flows of information – and
knowledge.
“Once we free the machine social network (comprised of
sensors and an unimaginable number of other devices)
from the drag of human interaction, there is tremendous
potential for creating autonomous communities of
machines that require only occasional interaction with, or
reporting to, humans.”
- Francis DaCosta
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Why the Internet of Things is Happening Now
1. Small. Inexpensive, and powerful Connected Parts for small (e.g. wearables) and large
(e.g. trucks) Things are relatively inexpensive.
2. Pervasiveness of Connectivity (Internet): The Cloud and Mobile Apps.
3. Compelling applications and players for consumer, industry and public sector
ecosystems.
4. The next phase in the evolution of computing: towards intelligent, connected Things &
Robots
5. Emerging standards: in network layers (ZigBee, Wifi 802.11, IPv6, MQTT, CoAP)
6. Robustness of Big Data and Analytics
7. Unprecedented Opportunities for Innovation: start ups, crowd-funding
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The Momentum is Unprecedented
The Economist conducted a study in late 2013 that surveyed companies’ attitudes
about the Internet of Things.
Key findings:
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►
75% of companies are either actively exploring or using the IoT.
►
Only 6% of business leaders believe that it’s just hype.
►
96% of surveyed individuals expect their business to be using IoT in some respect
within three years.
►
61% of the leaders recognize that they need to integrate IoT into their businesses,
or else the business will fall behind.
http://www.arm.com/files/pdf/EIU_Internet_Business_Index_WEB.PDF
© 2014 Pegasystems Inc.
What is
The Process of Everything?
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With so much out there….
How do you grab onto it?
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Why Process of Everything?
The sensors on Things offer little or no real value by themselves. IoT/IoE sensors
and controllers tend to be point-to-point and are functionally siloed
• The Process Of Everything provides end-to-end intelligent processes –
orchestrating to achieve specific business value:
• Things
• Back Office Operations
• Systems of Record
• Field People
• Customer Service Representatives
• Omni-Channel interactions
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The Process of Everything is Necessary.
•The Need For Adaptability and Change of business rules, decisions, tasks and
orchestration policies involving people and things:
• Visible, Declarative, and Easy to Change Rules in automated Processes for Things and People
• Planned and unplanned (ad-hoc) tasks involving Things (e.g. Robots) or People
• Guided and intelligent interactions for Things and People in the context of end-to-end processes
• Self-Learning (form Data and Events) with Predictive Analytics for Things and People
• Contextual Execution of Rules or Process for Things and People
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The Process of Everything is Necessary.
•Some Things (e.g. Cars with Telematics) are Channels for Customers:
• iBPM Enabled CRM – as well as customer service and support – can be leveraged to
optimize the customer experience and process.
• Integrate Consumers/Customers with Manufacturers (e.g. OEMs) and Dealers.
• Processes optimizing the customer experience, while benefiting the value chain of
organizations – especially in manufacturing
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To utilize the Internet of Things,
You must sense events as they occur...
Events
Sense & Respond
Outcomes
…and respond to achieve the desired
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What Outcomes?
What people need from all this digital frenzy.
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•
Status: Tell me what’s going on . E.g. Transportation
•
Diagnostics: Tell me what’s gone wrong. E.g. Power Plant
•
Location: Where is the action? E.g. Law Enforcement Emergency
•
Repair: Fix this. E.g. Connected Vehicle
•
Upgrade: This needs to be improved. E.g. Farm Equipment
•
Automation & Control: Manage this to some defined end. E.g. Patient Care
•
Behavior: Manage the behaviors or causes of the situation. E.g. Insurance.
© 2014 Pegasystems Inc.
Events
Sense,
Process
and
Respond
Outcomes
Status
Diagnostics
Location
Repair
Replenishment
Upgrades
Automation
& Control
Profile
Behaviors
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What is iBPM?
Human
System
Business
Things
Process Participants
From Internet of Everything to Process of Everything
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What is iBPM?
Business
System
Human
Things
Process Participants
Dynamic
Case
Management
Social
Mobile
Cloud
Structured
Production
Workflow
Process Automation
Business
Rules
Analytics
Decision
Management
Business
Events &
CEP
Big Data
Process Intelligence
Scientific
Management
Business
Process
Re-engineering
TOC
Lean Six
Sigma
NPS
BSC
Process Methods
EA
SOA
WOA
Process Architectures
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iBA
Managing All Types of Work & Workers
Extremely
Structured
Unstructure
d
& Ad Hoc
Spectrum of Work
Work Automation
System
Clerical
Knowledge
Assisted
Knowledge
Worker
Dynamic Case Management
Dynamic Case Management supports all work needed to
handle a case, regardless of kind or who is performing it
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Case Participants
Sub-Cases
Collaboration
Case Stages
Case Content
Case Business Objectives
Tasks
Dynamic Case
Management
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Decisions
Case Events
Case Data
Processes
KPI
Stages
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Processes
Example
CHANNELS
Case Subject:
Aircraft Turn-Around
Content/ Attachments
Radar
CDM Portal
Min TurnAround
Passenger
Time
Info
Flight
Update
Message
Air-to-Air
Case
1578
Inbound
Subcas
Flight
eA
Activities
Case workers
Stand
Airline
Airport
planners Operations Staff
Staff
Taxiing
T
Landing
Bags
Refueling
Events:
External, Internal
Handheld
Devices
Related Cases
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Weather Security Mechanical
Alert
Delay
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Passenger(s)
Outbound
Mobile Phone
Cleaning
Related Subjects
Inbound Flight
Outbound
Flight
Subcas
Flight
eB
Activities
Passenger
Mgmt
Match Bags
to
Passengers
Baggage
Reconciliation
Departure
Scheduling
Board
Passengers
Bags
“Intelligent” Business Process Management
The Process of Everything.
Expression
Rules
Integration
(SOA/WOA/EDA)
Rules
Decision Trees,
Tables, Constraints
UI Rules
iBPM
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Analytics and NextBest-Action
Decision
Management
Event Rules
Three Application Use Cases for the Process of Everything
1.
Humans, Things (Devices, Robots, etc.) – participants in processes
• Process and Deliver a Package: Humans &Things: Connected Vehicles, Sensors, Robots
• Activate the vacation home (many “Things”) in a return from vacation process.
• Adjust device settings in a preventive vehicle warranty process.
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Three Application Use Cases for the Process of Everything
2.
A device recognizes an Event and starts an exception case to resolve it.
• Elevated CO2 level in a Connected Car instantiates a case
• Boiler malfunction in a connected home instantiates a case to handle and repair
• An incident is detected in a remote Oil pipeline - Drone and Field people are dispatched to fix it
Events
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Device-Directed WarrantyTM
!
PRODUCT
CO2 SENSOR
WARRANTY
EVENT
CASE
NV.
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SERVICE
REQUIRED
CUSTOMER
DEALER
TRIAGE
DIAGS
SERVICE
ORDER
PARTS
SKILLED TECH
WARRANTY
CLAIM
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IoT Events and Big Data: “Thing Data”
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3.
Events
Events
Events
Events
Real-time analysis of aggregated event data (Thing Data,
Predictive, CEP) suggests a probability of occurrence and
processes are activated to prevent a failure and/or maintain a
condition.
Operationalize,
Process
and
Respond
Outcomes
Status
Diagnostics
Location
Repair
Replenishment
Upgrades
Automation
& Control
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© 2014 Pegasystems Inc.
Behaviors
Areas of Application for The Process of Everything












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Cities, Homes & Buildings
Healthcare
Manufacturing
Automotive & Transportation
Supply Chain
Retail
Field Service
Utilities – smart metering and
grids
Security & Surveillance
Environmental Monitoring
Agriculture
Military
i
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Protocol Landscape for IoT
From Device to Intelligent Business Processes
Machine
Supply Chain
Health
Marketing
Manufacturing
Support Automotive &
Utilities
Transportation
Remote Access
AJ
Visualization Engines
Device Registration
Device Provisioning
Firmware Management
Assets & Products
Security
Data Analysis
Hadoop
CEP
Data Mining
Flume
CoAP
MOTT
Luxun
HTTP
AMOP
DDS
IPv4
FTP
DATA STORAGE / RETRIEVAL
Fluentd
Telnet
DATA AGGREGATION / PROCESSING
SSH
IPv6
SESSION / COMMUNICATION
BLE
RFid
Dash 7
GSM
Wifi 802.11 a/b/g/n Zigbee
GloWPAN
Ethernet
802.15.4e
802.3
ODB2
RS-232
Wireless
USB
SPI
Modbus
RS-485
RJ45
Bluetooth
DEVICE
© 2014 Pegasystems Inc.
BUSINESS VALUE
Cassandra
Storm
XMPP
Scribe
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Machine Learning
Kafka
Esper
RapidMQ
Sourced from:
http://entrepreneurshiptalk.wordpress.com/2014/01/29/the-internetof-thing-protocol-stack-from-sensors-to-business-value/
HBase
TRANSPORT
LINK PROTOCOL LAYER
CONNECTIVITY
SENSORS
New South Wales Government
Example
• Sensor input from over 20,000 remote devices
• Intelligent fault analysis and routing
• Awarded Gartner’s “Best Use of BPM Technology”,
2013 Tech Summit
• Live in 4 months; improved use of engineering
resources
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Question and Answer
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