Account #: 502938223
Phone #s: 207-649-4724
8/3/12
207-649-3826
To Whom It May Concern,
I am writing you to request a waiver of the fee that would be imposed by severing our current cell phone contract with T-Mobile. We have been loyal T-Mobile customers for years now and have grown very dissatisfied with the service provided by the company. Below is a listing of the issues that led us to our decision.
1) Before this past October, you will see that we hadn’t renewed with T-Mobile for quite some time. The reason for this was both the high cost of the new cell phones as well as the fairly high cost of a data plan. We wanted to make sure that we didn’t pay too much for our phones. While on the phone with customer service I was told that I could get unlimited text messaging but that
I would have to agree to a new 2 year contract. I asked the representative if I could simply add headsets later to that contract and she said that yes that was possible. I agreed and started a new contract. In May, I found out that this was not the case at all and that I had to enter into yet another contract. I was not happy about this.
2) When agreeing to another 2 year contract in May, I was told by the
Representative I spoke with that I would have “no problem with voice signal in my area.” I have come to learn that this is false. T-Mobile cell phone signal in Central Maine is mediocre at best. I have had many dropped calls throughout my time with t-mobile, depending what road I’m driving on.
3) I was also told that I would have “good” data availability…enough to warrant a smartphone. I emphasized that I had an IPod and that it would not be worth it for me to get a phone if it didn’t work well on the network. This network is so bad in Maine that I actually get laughed at by my friends who have US Cellular and Verizon because their phones have 3-4G and my phone has 2G if I’m in a good area, less than 2G in most places in Maine, including

urban areas. I was tremendously embarrassed while at LLBean when buying a firearm. I went to access a gift card number I had in my e-mail account and actually had to borrow my friend’s phone. The clerk chuckled and said, “You have T-Mobile don’t you?”
4) I am also very dissatisfied with the T-Mobile website. There are occasional billing mistakes that are frustrating to deal with. The phones on the website are totally separate from the phones one could purchase from the customer service representatives causing inconsistencies in pricing and availability.
This is very confusing.
5) The last time I called, the representative was extremely terse with me when I asked questions concerning termination of contract. It took me asking several times to speak with a supervisor and she was still reluctant to do so.
I was told that T-Mobile tried to call me which was a bold face lie because I hadn’t had any calls, e-mails, or voicemails from them period. I still to this day have not heard anything from them regarding my issue.
6) We have also had a number of smaller issues with our phones but are not interested in the hours it takes, first to contact a customer service representative, then to troubleshoot the problems. Problems include:
-My wife’s phone wouldn’t dial because WiFi was interfering.
-My wife’s phone won’t complete calls to certain numbers
-The voice activation on my phone doesn’t work for texts. I had a Rep. from T-
Mobile look at it and she couldn’t figure out what was wrong with it.
-Voicemails/texts many times do not show up until sometimes a day or two later causing us to miss some very important and timely messages.
Thank you for your attention to this matter. It is my hope that this can be resolved amicably.
Justin T. DeMott
77 West River Rd.
Waterville, ME 04901
Please contact by e-mail or phone: mrdemott@hotmail.com