Non Verbal Communication
Non Verbal Communication
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NV communication can be ambiguous because it
can be intentional
_________ or ____________.
unintentional
NV communication is continuous
__________ for as long as the
person is in your presence.
multi
NV communication is _____-channeled
because
clues may be seen, heard, felt, smelled, and tasted.
NV communication is the more trusted form when
verbal and nonverbal messages seem to be in
conflict
_______.
NV communication gives more insight into
emotional
_________ states.
Types of Non Verbal
1. __________________
Posture and Gestures (Kinesics)
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Shows tension, relaxation, power and vulnerability,
mood
_____ and personality
__________.
Experts identified over 5,000
_____ hand gestures and
1,000
_____ kinds of posture.
words
Sometimes substitutes for ______.
Sometimes adds a layer of meaning to verbal
______
messages.
“body language always wins out over verbal
communication.”
Types of Non Verbal
1. ____________
Face and Eyes (Affect Displays)
eyebrows forehead, eyes, lips and jaw.
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Includes _________,
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Often the first to be noticed, they may be difficult
interpret because of complexity of meaning.
to ________
In spite of complexity, research shows people to
be remarkably accurate
________ when interpreting facial
expressions.
Experts say the human face is capable of
250,000 different expressions
________
Types of Non Verbal
1. _____
Touch (Haptics)
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contact with
The earliest means of making _______
others.
Has been shown to be essential
________ to human
development.
Throughout life, touch plays an important role in
respond to others and to our
how we ________
environment
____________.
mental and ________
physical health.
Touch improves ______
Types of Non Verbal
1. _______
Clothing (Artifactual Communication)
assumptions about people, and their

We make ____________
messages, on the basis of the clothing
_______ they wear
objects they have associated with them.
and the _______

While these assumptions may be incorrect
________ or
even unfair
_____, in order to communicate effectively
aware of them.
we should at least be ______
situation

We dress differently depending on the ________
who we are with.
and ____
Types of Non Verbal
1. ________
Distance (Proxemics)
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The amount of space we maintain between
ourselves and the person(s) we are
communicating with sends messages about how
we feel toward the other(s).
Proxemics sends messages about:
feel about others at that particular
 How we ____
time.
context of the conversation is.
 What the _______
goals are.
 What our personal _____
Four Primary Distance Zones
 Intimate
________: Touching to 2 ft.
confidential
 This distance is primarily for ____________
exchanges and is almost always reserved for
______
close friends or parent & child.
trust
 It indicates closeness
__________ and _____.
 Personal
_________: 2 ft to 4 ft.
 This is the distance that is comfortable for
conversations between friends.
 This is the most comfortable for most business
_________
contact.
Four Primary Distance Zones
 Social
______: 4 ft to 12 ft.
 This is the ordinary distance people maintain from
one another for most social and business
_________
exchanges.
 Public
______: More than 12 ft.
 At this distance, perhaps in a shopping mall or on
the street, people barely
______ acknowledge each
other’s presence. At most they give a nod or
shake of the head.
 At this distance communication is not as desirable
or possible.
Types of Non Verbal
1. _____
Time (Chronemics)
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“chrono” means time
____.
structure time can send
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The way we use
___ and ________
intentional and unintentional messages about
__________
what we value and consider important.
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Ex. Showing up 20 min. late for an appointment
sends the message that you do not value the other
person’s time.
Types of Non Verbal
Paralanguage
1. _____________
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_____
How you say something through the use of volume,
pitch, rate, and stress.
The _____
tone of voice, pauses, and rhythem have
something to say, over and above the words
themselves.
The rate
____ of speech also tells us something about the
speaker’s feelings.
fast when they are excited or anxious, or
 People talk _____
when they are trying to persuade us or sell us something.
slowly when they are depressed,
 People tend to talk _______
disappointed or simply tired.
Types of Non Verbal
1. _______
Silence
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Can be comfortable
___________ or ______________
uncomfortable
depending on the situation.
2. Physical
______________________
Attractiveness
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In our society we have norms that dictate what is
attractive and what is not.

Our media plays on attractiveness and we tend to
vale more the words and actions of a person viewed
as physically attractive

Combines with artifactual
_________ communication (clothing)
so that we see the attractiveness not only of the
person but also of the artifacts they wear.
Types of Non Verbal
1. _____________
Environment
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Depending on your environment you may be
happy, _____,
afraid stressed, confused, sad, lonely,
joyful, content or peaceful.