Organizational Development

behavioral science discipline that provides a
set of methodologies for systematically
developing high-performing organizations
Diagnosing Organization, Groups, and Jobs
 Planning and Implementing Change

 Individual,
Interpersonal, Group, and Organizational
Process Interventions
 HRM Interventions
 Strategic Interventions
 Organizational Structure Interventions
Leading and Managing Change
 Evaluating and Institutionalizing Change

OD Techniques to Promote Change
Sensitivity training: group members, aided by a
facilitator, learn how others perceive them and may
learn how to deal more sensitively with others
Process consultation: OD technique in which
facilitator works closely with manager on the job to
help manager improve interactions with other
group members
Team building: OD technique in which facilitator
first observes interactions of group members and
then helps them become aware of ways to improve
their work interactions
OD Techniques to Promote Change
Intergroup training: OD technique that uses team
building to improve work interactions of different
functions or divisions
Organizational mirroring: OD technique in which
facilitator helps two interdependent groups explore
their perceptions and relations in order to improve
their work interactions
OD Techniques to Promote Change
Organizational confrontation meeting: OD
technique that brings together all managers of
an organization to confront issue of whether
organization is effectively meeting its goals