C A R L I G R A N T

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Structure – There is a hierarchical structure the assigns different levels of power and status, and determines who can communicate what with whom.
Networks – There are formal and informal links between members of an organization. These could involve virtual and social and personal networks.
External Environments – Communications within an operation are effected and altered by economic or social issues.

Organizational Culture
- ways of thinking, acting, and understanding work that are shared by members of an organization and that reflect an organization's identity
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Organizational cultures are characterized of shared values, behaviors, practices and communicational forms.
Communication between members of organizations creates, sustains, and sometimes alters the culture.
The four kinds of communication that are particularly important in developing and conveying organizational culture are vocabularies , rites and rituals , and structures .

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The language of an organization reflects and expresses its history, norms, values, and identity.
Hierarchical Language – vocabularies that designate status https://www.youtube.com/watch?v=lG54HSGuidQ
Masculine Language – many organizations have developed to continue to use language reflecting men’s traditional interests. (sports related, sexually themed, violent language) https://www.youtube.com/watch?v=37HXByCFyhg

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Corporate Stories – Convey the values, style, and history of an organization. https://www.youtube.com/watch?v=HZow-3nCl0k
Personal Stories – Accounts that announce how people see themselves and how they want to be seen by others. http://youtu.be/2v0RhvZ3lvY?list=UUjyt-
SaAbYN1dNMA2EbP2NQ (1:38)
Collegial Stories –stories told by co-workers that forewarn us about what to expect from whom.

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Rites – dramatic, planned, sets of activities that bring together aspects of cultural ideology in a single event. (Rites of passage, rites of integration, enhancements rites) https://www.youtube.com/watch?v=6pCKUzWBRd k
Rituals – forms of communication that occur regularly and that members of an organization perceive as familiar and routine. (personal, social, and task) https://www.youtube.com/watch?v=yWrfOdQG0G
U

- organize relationships and interaction between members
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Roles – responsibilities and behaviors expected of people because of their specific position
Rules- patterned ways of interacting, including social and communicational norms, as well as specific organizational rules applied to a company. https://www.youtube.com/watch?v=_QiwAf8ltuk
Policies - formal statements of practices that reflect and uphold the overall culture of an organization. https://www.youtube.com/watch?v=Ish8NBunrQU

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Diversity: Organizations that survive and thrive in a era of diversity will be those that adapt effectively to meet the expectations and needs of different workers and the present era. https://www.youtube.com/watch?v=9aVUoy9r0CM
Teams – requires interaction intensely with members of teams that may form and dissolve quickly
Relationships - Simultaneously personal and professional https://www.youtube.com/watch?v=YB9iMqnQtE0

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What rites and rituals do you have within Gordon
State College? (These can be personal, social, or task related)
What are the pros and cons of having a friendship with a professor on campus?

PLEASE NOTE:
Chapter summarized from information found in:
Wood, Julia T. (2014). Communication Mosaics:
An Introduction to the Field of Communication. 7 th
Edition. Boston, MA: Wadsworth.
These student lecture notes provide a brief summary of Wood’s discussion on verbal communication (chapter 4) while providing additional commentary and examples. The information in this slideshow is based on the work
(content and organization) of Wood (2014).