Unit 4
Management
Want to be a Manager?
• Managers are responsible for the success and
failure of a business.
• When business meets its goals the manager
is praised and rewarded.
• When goals aren’t reached the manager is
held accountable.
5 Functions of a Manager
Planning
Organizing
Controlling
Functions
Staffing
Implementing
Management Levels
Executives
Mid-Managers
Supervisors
Work Team Leaders
Management Levels
Executives
Mid-Managers
Supervisors
•Responsible for direction and success of entire
business
•Most time is spent controlling and planning
•Examples include President, CEO, COO, CFO,
Vice President.
•Responsible for specific areas of a company’s
operation.
•Most time is spent organizing, staffing,
implementing
•Examples include IT, Marketing, HR, Customer
service managers.
•Responsible for the day-to-day work of
employees
•Most time is spent implementing plans of mid
managers
•Evaluate employees, solve problems ,make sure
needed resources are available.
Management Styles
• Autocratic
– Dictates orders to their
employees
– Makes all decisions
without input
– Assume people don’t like
to work, avoid
responsibility and need to
be watched at all times.
Management Style
• Democratic
– Delegates authority to his/her
staff, giving them responsibility
to complete the task given to
them.
• Believe by giving workers more
responsibility they’ll be more
productive and creative.
– When making decisions a
meeting is held and everyone's
input is considered.
• New Ideas are encouraged.
Management Style
•Free-rein/Laissez-Faire
– manager sets the tasks and
gives staff complete
freedom to complete the
task
– Shows the most trust and
confidence in workers
– Manager serves more of a
coach and still makes the
big decisions.
Preparing to Be a Leader
• Study Leadership
– Books, classes, etc.
• Participate in Organizations and Activities
– Take charge of your club or team
• Observe Leaders
– Watch leaders in your school, community, in the news
• Work with a Mentor
– Ask a leader in your life to offer direction and feedback
• Practice at work
– Take initiative and demonstrate dependability
Importance of Human Relations
• Human relations usually determines whether
a manager is successful or not.
• The important human relation skills needed
by managers:
1.
2.
3.
4.
5.
Self-Understanding
Understanding others
Communication
Team Building
Developing Job satisfaction
Importance of Human Relations
How would you describe the
human relations at this
factory?
Managers must have Influence
• Effective managers must be able to influence
team members especially in times of major
disagreement in decision making.
Kinds of Influence
• Position Influence
– Others do things because of the position a
manager holds.
• Reward Influence
– Give or withhold something in order to get
something done.
• Expert Influence
– Follow the guidance of a manager because of their
special expertise
• Identity Influence
– Direction is followed because the manager is
trusted and well
Ethical Behavior
• Ethics are the principles of conduct governing
an individual or a group.
• Ethical Behavior involves every employee of
the company not just executives and
managers.
• Ethical behavior is made up of 2 parts:
1. The actions of individuals/groups
2. The results of those actions.
Standards of Ethical Behavior
• It is Lawful
• It is consistent with company values and
policies
• It does not harm some while benefiting
others
• If the actions and results become public, will
it embarrass the company
Ethical Management
• It is the managers duty to create and
atmosphere in which all employees know
they are expected to act ethically.
• To go along with the companies mission
statement a statement of core values is also
developed. McDonalds
• Most importantly managers must model
ethical behavior in order to emphasize the
importance of ethics.