COURSE OUTLINE
Department of Human Resource ,
Faculty of Management and Human
Resource Development
Page : 1 out of 5
Name dan Course Code: Effective
Communication ( UHS 2052)
Total Lecture Hours : 28
Semester: 2
Session : 2011/2012
Lecturer
Room Number
Telephone
E-mail
: Siti Rokiah Siwok (Mrs.) for section 5
S 44B-201-13
07-5535107 (O); 013-7920045
srsiwok@gmail.com; srokiahsiwok@utm.my
Course Synopsis
: This course will provide opportunities for students to learn the
theories and practice of effective communication. Emphasis will be
on the meaning of communication, its process and the skills needed
for the communication to be effective in various situations. Among
the skills that will be learned in this course are listening skills, the
use of appropriate verbal and non-verbal communication,
intrapersonal communication, interpersonal communication, small
group communication, public communication and intercultural
communication.
COURSE LEARNING OUTCOMES
At the end of the course, students will be able to :
No.
Course Learning Outcomes
CLO1 Explain how to communicate
Taxonomy
(C, P, A)
Assessment Method
C4, P2, A2
Test, Assignments,
and Final
Examination
C3, P3, A2
Test, Assignments,
and Final
Examination
effectively at an interpersonal level,
within a small group, to the public
and at intercultural level.
CLO2 Apply effective communication
methods through group discussions
CO3
Acquire communication competence
through integration of knowledge,
motivation and skills, within various
contexts, such as interpersonal,
group, public and intercultural.
P4, A3
Group presentation
COURSE OUTLINE
Department of Human Resource ,
Faculty of Management and Human
Resource Development
Page : 2 out of 5
Name dan Course Code: Effective
Communication ( UHS 2052)
Total Lecture Hours : 28
Semester: 2
Session : 2011/2012
STUDENTS’ LEARNING HOURS
Students’ Study Hours
Learning Activities
1. Face to face learning
i. Lectures
ii. Activities
iii. Presentations
28
2. Self-Study
a. Non face-to-face learning
18
b. Revision
14
c. Discussion
8
d. Information seeking
8
3. Formal Evaluation
a. Test and quiz
2
b. Final Examination
2
Total Learning Hours
80
LEARNING APPROACHES
Lectures and class activities, group discussion, self-study, group assignment and presentation.
WEEKLY SCHEDULE
Week 1
Introduction to Communication
 Definitions and meanings
 Functions of communication
Week 2
Theories and Models of Communication
 Linear, interactive and transactional models
 The Context of Communication
COURSE OUTLINE
Department of Human Resource ,
Faculty of Management and Human
Resource Development
Page : 3 out of 5
Name dan Course Code: Effective
Communication ( UHS 2052)
Total Lecture Hours : 28
Semester: 2
Session : 2011/2012

Principles of Communication
Week 3





Week 4
The Self and Communication
Intrapersonal Communication
The role of self-concept
Awareness
Self-fulfilling prophecies and impression management
Motivation and communication
Perception and Communication




Week 5




Understanding perception
The Nature of Perception
Perceptual Differences
Improving perception competencies and perception
checking
Listening Skills
Listening vs hearing
The process of listening
Challenges to effective listening
Effective listening
Week 6
Verbal Communication
 Challenges to effective verbal communication
 Effective usage of language
Week 7
Non-verbal Communication
Types of non-verbal communication





Proxemics
Kinesics
Paralingual
Chronemics
Articfactual
TEST
Week 8
Interpersonal Communication (1)
 Definitions of interpersonal communication
 The process of interpersonal communication
 Effective Interpersonal Communication
COURSE OUTLINE
Department of Human Resource ,
Faculty of Management and Human
Resource Development
Page : 4 out of 5
Name dan Course Code: Effective
Communication ( UHS 2052)
Total Lecture Hours : 28
Semester: 2
Session : 2011/2012
Week 9
Interpersonal Communication (2)
 The role of personalities
 Anxiety, culture, gender etc
 Assertiveness
Week 10
Group and Team Communication (1)
 Definitions of a group
 Types and roles of groups
 Characteristics of small groups
 Characteristics of an effective group
Week 11
Group and TeamCommunication (2)
 Members’ roles
 Leadership
 Decision making and problem solving
 Conflict management
Week 12
Public Communication (1) : Preparation for an effective speech





Week 13
Determining your goals
Gathering and using Information
Organizing
Adapting to the audience
Practicing your speech
Public Communication(2) : Different types of speeches
Delivery of Effective speeches
GROUP PRESENTATIONS
Week 14
GROUP PRESENTATIONS
Intercultural Communication
 Definitions
 Effective intercultural communication
Week 15-16
REVISION
COURSE OUTLINE
Department of Human Resource ,
Faculty of Management and Human
Resource Development
Page : 5 out of 5
Name dan Course Code: Effective
Communication ( UHS 2052)
Total Lecture Hours : 28
Semester: 2
Session : 2011/2012
REFERENCES
1. Seiler, W. J., and Beall (2011). Communication. Making Connections (8th ed).
Boston: Pearson
2. DeVito, J. (20012). Human Communication: The Basic Course (12th ed.). Boston:
Pearson
3. Hashim Fauzy Yaacob (2001). Komunikasi Antara Manusia. Skudai: Penerbit UTM
4. Verderber . R.F and Verderber , K. S. (2005). Communicate (11th ed). Belmont:
Thomson.
5. Tyler, S, Kossen, C., and Ryan, C . (2002). Communication. A Foundation
Course. Revised edition. NSW, AU: Prentice Hall
6. Hybels, S. and Weaver II, R. L (2004). Communicating Effectively ( 7th ed)
.Boston: Mc Graw Hill
7. Beebe, S.A. & Masterson, J.T. (2006). Communicating in Small Groups: Principles
and Practices. Boston: Allyn & Bacon
8. Knapp, M.L. & Vangelisti, A.I. (1992). Interpersonal Communication and Human
Relationship. Boston: Allyn and Bacon.
9. Orbe, M.P. & Harris, T.M. (2008). Interracial Communication: Theory into Practice.
Los Angeles: Sage Publication.
MARKS:
No. Activities
1
Attendance
2
Test
3
Group Assignment and presentation
4
Final examination
TOTAL
Frequency
ongoing
1
1
1
%
14
16
30
40
100