Azerbaijan University Master of Business Administration MBA 8125: Information Technology Management Spring, 2012 Instructor: Mammadov Samir Class time: See Class Schedule Office hour: by appointment AZ 1102, Baku, R.Safarov 17 Cell: 051 9051007 E: mail: mamedoff_samir@libero.it 1. Course General Description This course addresses using information technology to position company operations to be effective, efficient and adaptable in the rapidly changing global economy while appropriately handing the challenges, ethical concerns, and risks. Issues and various approaches involved in defining, developing or acquiring, and deploying information systems are studied within both strategic and support roles. Students will examine how information technology can be used as an enabler for business process improvement and service innovation, how to recognize business processes and assess their information-related needs, and how to develop organizational agility through business process innovations enabled by information technology. 2. Learning Objectives Upon completion of the course, each student will be able to: Articulate how information systems provide business value. Assess the ethical, privacy, and security issues involved in the use of information systems. Distinguish the different types of systems that are used to support business processes. Analyze the ways in which information systems can be acquired. Select among emerging trends in information technology to create business value. Utilize the fundamentals of business process innovation and appreciate the importance of these efforts for contemporary business. Recommend how to organize and manage business process innovation initiatives. Evaluate how alternative process configurations impact business agility. Demonstrate an understanding of the role played by information technology as a source of business process innovation. 1 Identify the enablers and barriers of process implementation and the key tactics for achieving successful implementation 3. Credit Hours: 3.0 credits 4. Course Pre-Requisites Basics of informatics, Introduction to Computers. 5. Required Computer Skills Prerequisites Base Knowledge of Microsoft Windows, Microsoft Office 6. Books: Required text book: 1. “Beginning SharePoint® 2010 Administration™: Microsoft® SharePoint® Foundation 2010 and Microsoft® SharePoint® Server 2010” Wiley 2010 ISBN: 978-0-470-59712-5 2. “Management Information Sysytems: Managing The Digital Firm” Pearson 2010 ISBN-13: 978-0-13-609368-8 7. Course Description Part Class 1 Class 2 Class 3 Class 4 Class 5 Course Material Information Systems and Business Processes 1. The role of information systems in business today 2. How information systems are transforming business 3. What’s new in management information systems? 4. Globalization challenges 5. Digital firm Global E-Business 1. Business processes and information systems 2. Types of business information systems 3. Transaction processing systems 4. Decision-support systems Information Systems and Corporate Strategy 1. Organizations and information systems 2. Economic impacts 3. Porter’s competitive forces model Ethical and Social Issues in Information Systems 1. Understanding ethical and social issues 2. Ethics in an information society 3. The moral dimensions of information systems IT Infrastructure and Emerging Technologies Resources 2/ch 1 2/ch 2 2/ch 3 2/ch 4 2/ch 5 2 Class 6 Class 7 Class 8 Class 9 Class 10 Class 11 Class 12 Class 13 Class 1. IT infrastructure and its components 2. Computer hardware platforms 3. Mobile digital platform Foundations of Business Intelligence 1. File organization concepts 2. Database management systems 3. Data warehouses Telecommunications and network 1. Telecommunications and networking in today’s business world 2. Networking and communication trends 3. The global Internet Information Systems Security 1. Security basics 2. Business value of security and control 3. Risk assessment 4. Tools for protecting information resources Enterprise Applications 1. Enterprise systems 2. Supply chain management systems 3. Customer relationship management systems 4. Next generation enterprise applications Introduction to E-Commerce 1. E-commerce today 2. Internet business models 3. Types of electronic payment systems 4. M-commerce Knowledge Management and Collaboration 1. The knowledge management overview 2. Enterprise-wide knowledge management systems 3. Managing with Web 2.0 4. Intelligent technics Enhancing Decision Making 1. Decision making and information systems 2. Systems for decision support 3. Data visualization and geographic information systems 4. Management decision problems Building Information Systems 1. Business process reengineering 2. System analysis 3. Alternative systems-building approaches Project Management 2/ch 6 2/ch 7 2/ch 8 2/ch 9 2/ch 10 2/ch 11 2/ch 12 2/ch 13 2/ch 14 3 14 1. The importance of project management 2. Selecting projects 3. Managing project risks Global Systems Management Class 15 1. The growth of international information systems 2/ch 15 2. Organizing international information systems 3. Managing global systems 8. Instruction Evaluation You are required to complete an Instructor Evaluation Form for this course (you may also choose not to complete the evaluation, but you must indicate so.) If you need to discuss grade-related issues after the final exam/test, please contact me only after AU has published your course grades (timing when the evaluation is still in the progress). 9. Grading Policy and Evaluation Essays 10 points Team Project 10 points Mid-term exam 20 points Final exam 30 points Activity 20 points Attendance 10 points Course total: 100 points 10. Letter Grade Policy Total points Letter grade A+ A AB+ B BC+ C C- 97-100 93-96.9 90-92.9 87-89.9 83-86.9 80-82.9 77-79.9 73-76.9 70-72.9 4 D F 60-69.9 Below 60 11. Exams (mid-term and final): The tests will be based on the assigned readings as well as the contented presented by me and discussed with students during classes. If need for review sessions before both of exams is identified, I will organize a half class session to review the material involving students. In general, review questions help students to clarify issues that they could not completely clarify during classes or own their own. 12. Method of Instruction: Various method of teaching will be employed to encourage proactive involvement of students and make learning process successful. Mostly employed methods and techniques to expect are discussions, lectures, written and video case-studies. I also expect students to actively ask questions and discuss the class materials with their other student colleagues. 13. Projects: Projects are to be completed by students to demonstrate their competency and understanding of key concepts using real life data and presenting its findings in the class. Students are encouraged to work in a group of two to three students. I am always available to discuss the topics that a group of students chooses for their projects. It is important that students approach me before brief project statement is due. I expect students to present their own work and students will be penalized for copying other’s works without properly citing them. Project topics should be consistent with course description. Project include creating server based network environment using virtual machines, installing and troubleshooting server and client operating systems and network infrastructure, access network resources using mobile devices and gadgets, protect your network resources from internal and external attacks, organize stream video translations using Internet and intranet. The students are obliged to prepare projects on a certain company or firm case. It could be where he/she works or he/she chooses without any working precondition. Final projects version should be submitted in three steps, i) determining and distribution of project topics, ii) submitting of draft version, and iii) submitting of final version. The schedule will be strictly followed by instructor. 14. Essays: Instructor will assign one home-essays covering topics related to the class material. Parallel to this rule student’s suggestions are welcomed. As the essay is a reduced 5 statement of the scientific article or the monograph with the basic actual conclusions and generalizations, topics should be defined from this perspective. The essay theme is defined in the beginning of academic year. Each of those essays must be completed either independently by students or together with other student-fellow. Students are encouraged to form group discussions to analyze home-essays but are expected to honestly turn in their individual home-essays. Home-essays are expected to be turned in as hard copies, faxes and emails. The deadlines of submitting essays are before completion of course or review. 15. Activity To evaluate student activity instructor will look at three criteria, i) quiz results, ii) participation in discussions, iii) level of chasing deadlines. Instructor will assign three quizzes during semester. It will be very short and focus to analyze the level of student’s lessons understanding. The lessons will be studied in interactive regime, so there will be opportunities for students to show his/her participation. It is very important that, student follow the deadlines for submitting of projects and essays. If they are not submitted in time, it then impedes instructor to do correct evaluation. 16. E-mail: mamedoff_samir@libero.it Students can contact me for arranging meetings and asking urgent questions by email. But I encourage them to contact me in person to discuss substantive matters such as a class absence, exams, or grade assignments. 17. Policy on Class Attendance a. Students are expected to attend all scheduled classes and take all tests. I will also grade attendance to ensure the discipline in the class. b. If the student misses a class, the student is still responsible for catching up on the material covered in the absence of that student before coming to the next class session. Therefore, it is responsibility of the student to arrange with student colleagues to obtain notes if he or she misses a class or classes. c. Excessive absence: Four or more classes. Depending on the circumstances, the instructor may initiate some kind of penalty with dean’s office. 18. Policy on Make-Ups Mid-term and final: do not miss them. There are no exceptions for those. Home-essays and project presentations are due on the dates announced and late submission means no grade for that home-essays and presentations. 6 Requests for make-ups may be granted only under exceptional circumstances. Avoid requests for reasons of personal convenience; Any make-up exams, if granted, must be taken prior to the next meeting of the class. If you miss a test without prior notice or arrangement, no grade (zero grades) is automatically assigned to the missed test. 19. Class discipline a. Please arrive on time to the class. Being late to class without a reason is no respect to the instructor and student colleagues as it interprets the session. b. Do not eat food in class: please use lounge or other related areas. c. Cell phones, e-mails, and any possible other electronic devices must be turned OFF while in class and during the test. d. Students are expected to talk about class topics and no other topics are expected to be discussed. 20. Academic dishonesty Azerbaijan University has no tolerance for acts of academic dishonesty. The responsibilities of both students and faculty with regard to academic dishonesty are defined by education policy of Azerbaijan University. By teaching this course, I have agreed to observe the entire faculty responsibilities described in that document. By enrolling in this class, you have agreed to observe the entire student responsibilities described in that document. Academic dishonesty in this course includes copying or collaborating during an exam, discussing or divulging the contents of an exam with another student who will take the test, and use of homework solutions from another students. 7