Lesson Plans: Business Communication
Teacher _____________________________
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Chapter 1 Communicating in Your Life
Student Resources
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Student Textbook
Study Guide
Business Communication Web site: www.cengage.com/school/bcomm/buscomm
 Links
 Vocabulary Flash Cards
 Student Data Files, Ch. 1
Instructor’s Resources
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Instructor’s Manual Ch. 1
Business Communication Web site: www.cengage.com/school/bcomm/buscomm
Instructor’s Resource CD
 Lesson Plans
 PowerPoint Slides, Ch. 1
 Continuing Case, Ch. 1
 Chapter Test in PDF Format
 Student Data Files, Ch. 1
ExamView® CD Test, Ch. 1
Opening Case
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Antonio’s Mistake (p. 3)
Lesson Plans: Business Communication
Teacher _____________________________
Section 1.1 The Communication Process
Teaching Resources
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Lesson Plans, Section 1.1
PowerPoint Slides, Chapter 1, Section 1.1
Instructor’s Manual Ch. 1
Objectives
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Identify the elements of the communication process.
List purposes of business communication.
Identify types of business communications.
Teach
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The Communication Process (p. 4)
The Purposes of Communication (p. 6)
Types of Business Communication (p. 7)
Special Features
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Ethics, Protecting Confidential Information (p. 9)
Assessment
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Checkpoint 1 (p. 5)
Checkpoint 2 (p. 7)
Checkpoint 3 (p. 9)
Section 1.1 Applications (p. 10)
A. The Communication Process
B. Access the Web Site for This Textbook
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Lesson Plans: Business Communication
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Section 1.2 Overcoming Communication Barriers
Teaching Resources
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Lesson Plans, Section 1.2
PowerPoint Slides, Chapter 1, Section 1.2
Instructor’s Manual Ch. 1
Objectives
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List the two types of barriers to communication and identify examples of each.
Describe how senders and receivers can overcome communication barriers.
Teach
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Communication Barriers (p. 11)
Overcoming Barriers (p. 12)
Special Features
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Reading Skills, Checking Understanding (p. 17)
Assessment
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Checkpoint 4 (p. 12)
Checkpoint 5 (p. 15)
Checkpoint 6 (p. 17)
Section 1.2 Applications (p. 18)
A. Overcoming Communication Barriers
B. Audience Analysis
C. External Communication Barriers
Lesson Plans: Business Communication
Teacher _____________________________
Section 1.3 Reading in the Workplace
Teaching Resources
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Lesson Plans, Section 1.3
PowerPoint Slides, Chapter 1, Section 1.3
Instructor’s Manual Ch. 1
Objectives
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Explain why reading is important for workplace success.
Describe ways reading is used in the workplace.
Practice strategies to improve reading skills.
Teach
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Importance of Reading (p. 19)
Improving Reading Skills (p. 23)
Special Features
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Net Bookmark (p. 23)
Assessment
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Checkpoint 7 (p. 23)
Checkpoint 8 (p. 24)
Section 1.3 Applications (p. 25)
A. Purposes for Reading on the Job
B. Practicing Reading Skills
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Lesson Plans: Business Communication
Teacher _____________________________
Chapter 1 Summary
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1.1 The Communication Process(p. 26)
1.2 Overcoming Communication Barriers (p. 26)
1.3 Reading in the Workplace (p. 26)
End-of-Chapter Activities
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Vocabulary (p. 27)
Critical Thinking Questions (p. 27)
Applications
A. The Communication Process (p. 28)
B. The Purposes of Communication (p. 28)
C. Communication Direction (p. 28)
D. Verbal and Nonverbal Messages (p. 28)
E. Internal Barriers (p. 29)
F. Reading for Safety (p. 29)
G. Reading about Communication Barriers (p. 29)
Editing Activities (p. 29)
Case Studies (p. 30)
A. Contacting a Customer
B. Handling Sensitive Information
Career Case Study (p. 31)
Communication for Health Science Careers
Study Guide
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Chapter 1, Communicating in Your Life
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