P.O.Box 80129
Doha Al Wakra Qatar
Mobile: +97466036695
Email: kzaddem@gmail.com
KLARA ZADDEM
PERSONAL PROFILE
I am an enthusiastic, friendly and hard working individual who has a desire for new challenges
and experiences. I am able to work under my own initiative and as part of a team and always
strive to achieve the best outcome for both myself and the group. I have proven history of both
organizational and management skills, I have an aptitude for learning and am dedicated to
achieving great results. I believe that I am a self motivated individual who is ready to prove her
excellent interpersonal skills in a professional working environment.
EMPLOYMENT
Front Desk Supervisor, Prague Marriott Hotel, Prague
March 2006 – July 2011
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Responsible for the shift and ensuring that all back and front office procedures are adhered to
correctly (check-in check-out, bedroom allocation etc), for this 5 star, 294 bedroom property.
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Supporting the Front Desk, Duty and Guest Relation Managers and deputizing in their absence,
especially when dealing with complaints and customer challenges.
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On the job training and development of junior members of the team.
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Cashiering and float management procedures.
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Responsible for chairing the monthly departmental meeting and following up on the action points.
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Liaising with other internal departments to ensure that the guest receives the best possible service
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Ensuring that the Marriott rewards program and enrollments are up to date and accurate.
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Gain additional revenue by „upselling“ and crossseling of additional services
Maternity leave
March 2003- March 2006
Front Office Supervisor, Prague Marriott Hotel, Prague
May 1999 – March 2003

Responsibilities same as above
Front Office Supervisor, The Movenpick Hotel Prague
April 1996- March 1999
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Check-in (incl. rooming guests), room allocation, perfom credit limit report and check-out adheing
Brand standards Ensure guest feel welcome and are happy at all times (incl. complaints handling).

Gain additional revenue by „upselling“ and crossseling of additional services
P.O.Box 80129
Doha Al Wakra Qatar
Mobile: +97466036695
Email: kzaddem@gmail.com

Departmental trainer.
WORK EXPERIENCE
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1994- 1995 Travela Travel Agency
Representative of Travela Agency based in Hammamet snd Sousse
Co-ordinating the agency and handling office duties
1993-1994 Alliance Travel Agency
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1991-1993
Studying and traveling around Great Britain
Between years 1984 -1991 I worked in office administration position within Laboratory and
Chemistry Industry.
EDUCATION
Secondary School for the Pharmacy Industry, Prague 1980 – 1984
Modules included: Chemistry, Pharmacy, Mathematics
I have graduated from these subjects
OTHER QUALIFICATIONS AND TRAINING COURSES
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Proficient user of MS Office (Word, Excel, PowerPoint) and Internet Explorer
IT systems: Fidelio Front Office, MARSHA, Opera, IMS, Micros
Languages spoken: Czech- native tongue, English - fluent
Full clean driving license
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‘Spirit to Serve’ and ‘Passport to Success’, Marriott International Training Modules
INTERESTS
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Traveling
Spending time with my family
References are available on request