RED ROBIN DAVE GATES, VP OF OPERATIONS SERVICES RED ROBIN GOURMET BURGERS • 500 full-service restaurants in 42 states • Strong brand recognition and consideration • Specializing in “craveable” burgers • Family focused and adult-friendly • Values-based culture for Team Members and Guests and Canada 2 STRATEGIC DIRECTION • Sell the best, most “craveable” burgers during family and adult-focused dining occasions • • Served in casual dining and non-traditional locations • Delivered with an unbridled spirit and culture by our Team Members • Supported with a best-in-class infrastructure Differentiation with relevant experiences and everyday value with our Guests in control of the pace of the dining occasion 3 4 5 DESIGNING A COMPREHENSIVE PROGRAM Guest Team Member (field) Home Office 6 DESIGNING WITH THE GUEST IN MIND 7 Great Guest Experience - Innovation 8 ACTIONABLE DATA 9 “Melissa's and my favorite place for date night...the servers are like family to us...we love it!!” Shared with 1,166 friends on Facebook 10 GREAT GUEST / TM EXPERIENCE 11 12