EFFECTIVE LISTENING KEY CONCEPTS FOR CHAPTERS 1, 2, 3, 4, & 5 CHAPTER ONE: Role Models in Listening: Parents & time spent communicating (p. 7) Health Care providers (p. 10) Our Failure to Listen: Quote on consequences (p.11) Nichols & listening efficiency (p. 11) Importance of Listening: Language Development (p.13) Time Demands: Rankin study (p.14) Role in our Lives: Technology (p. 16) TV hours (p. 18) Rewards of Listening: Sperry Co. quote (p. 23) Misconceptions: Eight Listening misconceptions explained (p.25-32) A Basic Need: Nichols quote (p. 25) CHAPTER TWO: Components of Communication: definition with terms (p. 50) Communication Variables: Skills (p. 51) Knowledge (p.52) Attitudes (p.52) Frame of Reference (p. 53) Message Content and structure (p. 53-54) Language Code and Symbolism (p. 54-55) Channel Selection (p. 58) Environment (p. 59) CHAPTER THREE: Definition of Listening Process (p.69) Stimuli Involved: Aural and visual (p. 71) Components: Receiving: Seeing & Hearing (p.72-79) Attending To: Selective Attention (p. 79-82) Energetic “ (p. 82-84) Fluctuating “ (p. 84-87) Assigning Meaning: Image Theory (p. 87) Remembering & Responding (p. 95-96) CHAPTER FOUR: Listening as Sharing: Heterophily vs. Homophily (p. 108) Listening as Decision-Making: Choices possible (p.108-111) Johari Window: The four quadrants (p. 111-113) Feedback: Guidelines for Giving Feedback: (p. 121-122) Attending behaviors: (p. 122-124) Factors Influencing Process: Culture: (p. 124-126) Gender: (p. 126-128) Age: (p. 128-129) Hemispheric Specialization: (p. 129-134) Various States: (p. 134-135) Attitudes: (p. 135-138) Self-Concept: (p. 138) Receiver Apprehension: (p. 139-140) Time: (p. 140) Listener Preferences: (p. 141) CHAPTER FIVE: Discriminative Listening: Definition (p. 158) Skills in Auditory Discrimination: Recognizing sound structure (p.164-165) Detecting and Isolating Vocal Cues (p. 165-168) Understanding Dialectal Differences (p. 168) Recognizing Environmental Sounds (p. 169-170) Skills in Visual Discrimination: Detecting and Isolating Nonverbal Cues (p. 170-171) Principles of Nonverbal (NV) (p. 171-173) Uses of NV (p. 173-174) Forms of NV (p. 174-199) Kinesics (p. 174-183) Appearance (p. 183-184) Proxemics (p. 184-187) Chronemics (p. 187-188) Touch (p. 188-191) Environment (p. 191-192) Detecting Deception Cues: (p. 192-193) Detecting Regulatory Cues: (p. 193-197)