LESSON 4 ASSIGNMENT
UNIT HSC 4222-301 –
Promote Communication in Health and
Social Care
Learner name:
Helen Keegan
Assessor name:
Catherine Carroll
Date of completion:
12/11/15
Health and Social Care Level 3
301 Communication
Notes to learner
Please read all questions carefully and answer them fully to
ensure you have enough evidence to cover assessment
criteria.
Please use assessor notes, health and social book or internet
to assist you with answering questions.
Please note that copying straight from a book or internet is not
permitted, you must answer questions in your own words.
Just click where it says ‘click to enter text’ and type your
answer
Please ensure you type your name and date where prompted
as assignment cannot be accepted without these
Many thanks
Joanne Cluett
Health and Social Care Level 3
301 Communication
4.1 – Explain the meaning of the term confidentiality and
identify what legislation is in place to enforce it
The meaning of the term confidentiality is best described as a
relationship between two people or more whereby the information
communicated between them is confidential. Confidentiality is a
right covered legally under the Data Protection Act 2003 to protect
personal details of a client.
4.3 – Describe the potential tension between maintaining an
individual’s confidentiality and disclosing concerns
The conflict between maintaining an individual’s confidentiality and
disclosing concerns can cause a dilemma in the workplace. Client
confidentiality must be respected and private matters should never
be discussed with collegues or managers without client permission,
unless you have concerns about client safety and welfare. We have a
duty of care to the client so in certain circumstances we must
balance the risk between this duty and breaking confidentiality.
Examples of this might be if we are concerned about client causing
significant harm to themselves or others, if client gives you
information that they are at risk of abuse, or if you are at risk
yourself because of violant or aggressive behaviour. Breaking
confidentiality is a very difficult decision to make but the well being
and safety of the client should always be uppermost in deciding what
to do.
Health and Social Care Level 3
Learner signature:
301 Communication
Helen Keegan
Date: 12/11/15
Assessor signature: Click here to enter text. Date: Click here to enter text.
IQA signature:
Click here to enter text. Date: Click here to enter text.