Role Title:
Senior Infrastructure Engineer
Brief Overview
of Role:
Technical lead for Procserve’s data centres and provide technical support to internal and external customers
Accountabilities
Infrastructure Administration 70%
 To be the primary contact with 3rd party suppliers of data centre facilities
 Administer and maintain all production and internal environments
 Maintain system stability and high availability
 Application monitoring, performance tuning and testing
 Applying database and operating system upgrades and updates
 Firewall management
 Capacity management
 Database performance tuning
 Maintain company’s certificates, domains and public DNS
 Design, implement and troubleshoot networks (subnets, DHCP, DNS, VPNs)
 Provide 4th line technical support
 Provide technical expertise into internal and external projects
 Support departmental and company procedures and policies (i.e. change control, security and
auditing, release, configuration, problem and incident management)
 Maintain good working relationships with internal departments as well as 3rd party vendors and
hosting providers
Personal and Team Development 20%

Share / spread knowledge with team members as well as internal teams (client services, service
desk, development)
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Pro-active in maintaining and increasing your own technical knowledge
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Identify training needs or requirements for yourself individually or for the team
Process Improvement 10%
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Ensure incidents and problems are up-to-date and processes are working optimally
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Ensure release and change requests are up-to-date with appropriate implementation and backup
plans
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Develop and maintain technical and non-technical documentation
© Procserve Holdings Limited 2012. Confidential.
Contact
Location
careers@procserve.com
London
Knowledge & Key Skills
Essential
Technical Skills and Experiences
 3+ years’ experience in administering Windows 2008 server environments
 experience in administering Linux server environments
 Experience with supporting multi-tier infrastructures
 2+ years’ experience of writing SQL queries
 Experience of Cisco firewalls
 Experience with supporting Java applications and an understanding of web technology
 Experience with supporting and administering application and web servers (Jboss,
WebSphere, Apache, IIS)
 Experience with maintaining and supporting virtualised environments (Hyper-V, VMWare)
 Technical degree/qualification
Functional Skills and Experiences
 Previous experience of managing an outsourced Data Centre
 Experience of troubleshooting SAN/CPU/Memory issues/Network
 Experience of supporting a live service to customers
 Experience in providing services to agreed SLA’s and OLA’s
 Familiarity with Continuous Delivery principles
 Familiarity with ITIL principles
 Eligibility to attain UK Government Security Clearance
Personal Qualities
 Self-motivated and highly professional with ability to take on responsibility
 A desire to learn and improve skills and knowledge
 Adaptable and flexible to business demands in a fast-moving environment
Desirable
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Oracle RAC 11g, MongoDB
Apache
MS SQL Server (2005/2008)
SharePoint 2010, Exchange 2013 ,TMG 2010
Scripting (MS-DOS, Powershell, Perl)
PL/SQL programming
Network and firewall security
Experience in performance testing
Experience in an e-commerce or SaaS environment
Experience with working with hosting providers
Experience with working in an ITIL environment
Critical Success Factors
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Achieving high levels of user satisfaction
Demonstration of ownership of problems
Measured contribution towards the reduction of outstanding problems
Measured contribution towards maintaining a level of expectations with customers
internally/externally for services provided
System availability meets agreed SLA
Incidents and problems are resolved within OLA and SLA
Delivering projects within agreed timeframes
Comply with departmental procedures and policies
Key Contacts
% of Time
Application
Support Analysts
Internal
External
Business Area
© Procserve Holdings Limited 2012. Confidential.
Contact
70
30
Operations
Procserve Staff
Purpose
Knowledge sharing, troubleshooting issues, planning
application releases and system changes, communicating
resolutions and updates
All staff meetings, answering queries, troubleshooting
and escalating issues, communicating resolutions and
updates
Application
Support Manager
Individual and team meetings, allocating and prioritising
work load, planning application releases and system
changes
3rd Party Providers
Technical escalation point, troubleshooting issues,
testing, communicating updates/progress
Reports To
Head of Delivery