NORTH EAST TOGETHER
Regional mental health service user and carer network
Catherine Haigh
Chair
Definition of crisis in English:
crisis
cri¦sis
Pronunciation: /ˈkrʌɪsɪs
Line breaks:
noun (plural crises /-siːz/)
A time of intense difficulty or danger
1
1.1A time when a difficult or important decision must be made
1.2The turning point of a disease when an important change takes place, indicating either
recovery or death.
Origin
late Middle English (denoting the turning point of a disease): medical Latin, from Greek krisis
'decision', from krinein
'decide'. The general sense 'decisive point' dates from the early 17th century.
-The Oxford Dictionary
Sally’s story - Sally Smith
What do people in mental health crisis
need?

Support that prevents crises

Crisis care that is person centred

Respect and dignity

Continuity of care

Services that enable recovery as defined by the individual
What are the issues?

Differences in definition

Resources

Variation in quality (parity of service does not mean the same service for
everyone)

Geography

Services working in silos
What do we know works?

Open and honest communication

Providing a range of services

Managing expectations

Setting standards

Sharing local knowledge

Organisations, professionals, service users and carers working together