Define Services For each Service Outputs ◦ At strategic level ◦ Suggest no more than 20 to 35 services ◦ Summary Details ◦ Determine Community and Technical Levels of Service ◦ Determine cost to provide the Levels of Service (10 years) ◦ Community Levels of Service to Community ◦ Technical Levels of Service informs Asset Management Plan ◦ Cost to provide Service to Long Term Financial Plan WOMBAT COUNCIL – SERVICE PLAN (SUMMARY OUTLINE) Council Plan Key Result Area Program Area Sub-Program Area (budget area) Service Service Description and Purpose Xxxx (Why do we do it?. What do we do?) Related Council Plan Strategies Key Issues/Themes (derived From Community Feedback And Engagement, Future Demand) (Key directions) ? ? ? Customers Availability Accessibility Financial Related Planning Documents Management Staffing Related Policies: Programs Safety Current Principles for Service Legislation Delivery (the rules, guidelines, direction Competitors we abide by, utilise to deliver the service, Infrastructure derived from a Service Strategy, officer Change in demand knowledge, other documents?) Operations Contracts Service Hierarchy/rules of current service delivery (hierarchy name, what qualifies, what you would expect to find) Overview of Current Service Service Provider: Asset Utilized/No. Asset Providers Programs delivered Current Staffing Levels: (no. and Current Resources: (no. and details) details) Core EFTs Contract Employees Grant funded/ Temporary Positions Trainee Positions Vehicles Software Computers Mobile Phones Other: SERVICE PLAN ATTACHMENT NO. 1 – ANNUAL SERVICE REVIEW Service: Xxxx Review Year By Service Provider Summary of key Customer Expectations: COMMUNITY & TECHNICAL LEVELS OF SERVICE & PERFORMANCE REVIEW Customer Expectation Indicator Community Measure Community Levels of Service Target Current Performance Technical Levels of Service Technical Measure Target/Hierarchy Current Performance ACTION PLAN Identify any proposed changes to the service delivery, including staffing and resources Key Theme/Issue Improvement Opportunity/Action Responsibility Cost Timeframe Status Sub-Program (service): SERVICE PLAN ATTACHMENT NO. 2 – ANNUAL OPERATIONAL COSTS FINANCIAL PROJECTIONS Xxxx (Better described as a service eg “Transport “rather than asset “road”) Review Year By Service Provider FINANCIAL RESOURCES Year 1 Budget Year 2 Budget Year 3 Budget Year 4 Budget Year 5 Budget Year 6 Budget Year 7 Budget Year 8 Budget Year 9 Budget Year 10 Budget Year 2 Budget Year 3 Budget Year 4 Budget Year 5 Budget Year 6 Budget Year 7 Budget Year 8 Budget Year 9 Budget Year 10 Budget Financial Summary: Rates Grants Commission Expenses: Employee Costs: Materials & Services Total Expenses Revenue User/Fees/Fines/Contributions Grants funding Total Revenue Total Nett Year 1 Budget Capital Expenses: Renewal: Upgrade: New: Total Expenses Revenue Total Revenue Total Net Capital Cost Balance Sheet ◦ Green Field Depreciation ◦ Green Field Renewal Demand Calculations ◦ Brown Field Strategic planning reports Project scoping and investigation, valuation reports, planning approvals Demolition Costs Disposal Costs Site Restoration Built up location costs (e.g. Traffic Management) Survey and design Professional fees Site preparation Formation and Earthworks Construction (excluding Formation and Earthworks) Contract payments Council direct costs, wages, salaries, plant hire, materials, on-costs Overheads Supervision Transport, installation, assembly and testing Project Management Greenfield Brownfield X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X For long term sustainability Councils need to ◦ Retain a positive underlying surplus over the long term For most Councils, depreciation is amongst the largest expenditure item. ◦ Maintain the service capacity of their assets Must retain the capacity to renew assets as they reach the end of their economic life Renewal funding needs impact on cash flow Sources ◦ Developers - Subdivision works ◦ Community Groups – “Rotary Shelters” ◦ Philanthropic Organisations – Contributions towards assets What ◦ Transfer of physical infrastructure ◦ Contribution of funds ◦ Work “in-kind” Must have good processes ◦ To recognise the asset or correctly allocate contributed funds Assets must be capitalised ◦ Upon handover of asset ◦ Ensure all required information is obtained ◦ Require a policy (green field – balance sheet / brown field renewal) Funding contribution ◦ Reserve the funds for the required works ◦ List project in capital works program Ian Mann Director CT Management Group Mob: 0429 941 435 Email: ianm@ctman.com.au CT Management Group 152 Lt Malop Street PO Box 1374 Geelong 3220 Ph: (03) 5221 2566