HOW TO READ A RADAR CHART RESULTS PRIMER For core questions, respondents had to rank minimum, perceived and desired expectations on a scale from 1 to 9 How do we interpret these scores? Perceived Score 5.0 7.0 Minimum Desired 6.0 Adequacy gap: -1.0 8.0 Adequacy gap: +1.0 Zone of tolerance RESULTS PRIMER - RECAP Minimum – number we don’t want to go below Desired – what we aim for; also a measure of importance of the issue to the user Perceived – how we are doing (in users’ perception) RADAR CHARTS Service Collections Place Each “spoke” represents a single question 22 core questions RADAR CHARTS Minimum score = 6.55 low Desired score = 7.76 Perceived score =6.34 high Question LP-3 = A comfortable and inviting location