Welcome to class of
Balanced Scorecard
by
Dr. Satyendra Singh
www.uwinnipeg.ca/~ssingh5
Hierarchy of Company Statement
Lofty
Precise
Methods:
-PESTEL
-OCEAN
-BCG
-5 Forces
-SWOT
BCG Matrix
Balanced Scorecard (BSC)
Strategic
Themes
BSC: Strategy Loop
Source: Learn.com
BSC: Strategy Map
Cascading the Scorecard
Make Strategy Everyone’s Job
Communication Channels
Not-for-Profit Strategy Map
Difference b/w profit and Not-for-Profit
Strategy Map
• Customer  Client  elevated to the top
• Scorecard is strongly mission-driven
• Financial perspective supports BSC
-- does not drive it
• Internal processes create client results
• Organizational/Workforce Effectiveness is
more complex because of volunteers, limited
resources