Multiple Choice Questions
1. Which of the following best describes the primary purpose of emotional
intelligence (EI) in the workplace?
a) To reduce interpersonal conflict by avoiding emotions
b) To recognize, regulate, and influence emotions in oneself and others
c) To focus only on logical decision-making
d) To minimize the impact of emotions on work performance
2. Which of the following is an example of affective commitment?
a) Staying with a company because of a long-term financial contract
b) Staying in a job due to a moral obligation to the organization
c) Staying because of an emotional attachment and identification with the company
d) Leaving the job due to a stressful work environment
3. What happens during the exhaustion stage of the General Adaptation Syndrome
(GAS)?
a) The body initially detects a stressor and responds with fight or flight
b) The body continues coping, using energy to maintain resistance
c) The body becomes overwhelmed, leading to burnout or health problems
d) The body fully recovers and becomes stress-resistant
4. What is a major cause of low task control as a workplace stressor?
a) Having a flexible work schedule
b) Performing a highly automated and repetitive job
c) Being able to make independent work decisions
d) Having access to career growth opportunities
5. Which of the following best explains the link between job satisfaction and
customer service?
a) Job satisfaction leads employees to work fewer hours, reducing stress
b) Satisfied employees provide better service, leading to higher customer satisfaction
c) Higher job satisfaction increases the likelihood of employees leaving
d) Employees with high job satisfaction focus more on their personal goals than
customers
6. What is self-awareness in emotional intelligence?
7. Name one cause of workplace stress.
8. What is affective commitment?
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