2.3 Leadership and Management -Manager: The responsible for the planning of the work of a group. Ensures that all plans are going into effect. He is responsible for what happens in a business. -Management: The organization and coordination of the activities of a business in order to achieve its objectives. - Key functions of management: Planning: set strategic and tactical objectives Organizing: making sure the business has enough resources Commanding: make sure all the individuals know their duties Coordinating: bring together resources Controlling: testing for quality -Leader: Person who has the ability to inspire people to follow voluntarily. The role is more spiritual. - Leadership: the art of motivating a group of people towards achieving a common objective. -Styles of leadership: · Autocratic~ all power · Bureaucratic~ by the rule book · Paternalistic~ treats like a family · Laissez-faire~ let it happen · Democratic~ with votes · Situational~ adapts to the moment