Dear Sir,
APOLOGY FOR RECENT JOB HANDLING
I hope this letter finds you well. I am writing to sincerely apologize for the way your recent job
with Noir Consult was handled. We deeply regret any inconvenience, frustration, or
dissatisfaction this may have caused you and your partner.
At Noir Consult, we strive for excellence in every aspect of our work, and it is disheartening to
acknowledge that we fell short of your expectations on this occasion. We understand the
significance of our services to you and the impact our actions have had. Please know that we
take full responsibility for our mistakes and are committed to rectifying the situation.
To demonstrate our genuine remorse and commitment to making amends, we have taken the
decision to refund the full profit made from the job. We want to ensure that you are not only
satisfied with the outcome but also confident in our ability to provide the highest level of
service moving forward. The refund will be processed promptly, and you can expect to see the
credited amount reflected in your account within 48 hours.
Furthermore, I want to assure you that the issues faced during your project are being
thoroughly analyzed and addressed within our organization. We consider this an isolated
incident and are diligently working to improve our approach, refine our processes, and enhance
the overall client experience. Your valuable feedback is invaluable to us, and we will use it to
learn, grow, and better serve you and our future clients.
Once again, please accept our sincerest apologies for any inconvenience caused. We genuinely
value your partnership and appreciate your understanding and patience. If there is anything
else we can do to rectify the situation or regain your trust, please do not hesitate to contact me
directly at noirkonsult.com
Thank you for your continued support and for giving us the opportunity to make things right.
We remain committed to delivering the highest quality service to you and exceeding your
expectations in the future.
Yours sincerely,
Daniel Stephen
Noir Consult
+233-50-595-3941
@noirkonsult
noirkonsult.com