COMPETENCY BASED LEARNING MATERIAL
googleimage
Sectors:
TOURISM, INFORMATION AND COMMUNICATIONS TECHNOLOGY,
PROCESSED FOOD AND BEVERAGES, METALS AND ENGINEERING,
HEAT VENTILATION
REFRIGERATIONS
AND
AIR
CONDITIONING,
CONSTRUCTION, AUTOMOTIVE, ELECTRONICS, AVIATION AND LAND
TRANSPORT.
Basic Competency:
Communications
Unit of Competency:
Participate in Workplace Communication
Module Title:
Participating in Workplace Communication
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 1
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in Participating in Workplace Communication. This
module contains training materials and activities for you to complete.
The unit of competency “Participating in Workplace Communication” contains
knowledge, skills and attitudes required for “Receiving and Responding Workplace
Communication”.
You are required to go through a series of learning activities in order to
complete each learning outcome of the module. In each learning outcome there are
Information Sheets, Resource Sheets and Reference Materials for further reading to
help you better understand the required activities. Follow these activities on your own
and answer the self-check at the end of each learning outcome. Get the answer key
from your instructor and check your work honestly.
If you have questions, please don’t hesitate to ask your facilitator for
assistance. Your facilitator will always be a available to assist you during the training.
The goal of this course is the development of practice skills. To gain these
skills, you must learn basic concepts and terminology. For the most part, you’ll get
this information from the Information Sheets and TESDA Website, www.tesda.gov.ph.
This module was prepared to help you achieve the required competency
“Receive and Respond to Workplace Communication”.
This will be the source of information for you to acquire knowledge and skills in
this particular competency independently and at your own pace, with minimum
supervision or help from your instructor.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 2
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Remember to:
Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Suggested references
are included to supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He / she is
there to support you and show you the correct way to do things.
You will be given plenty of opportunity to ask questions and practice on the job.
Make sure you practice your new skills during regular work shifts. This way you will
improve both your speed and memory and also your confidence.
Use the Self-checks, Operation Sheets or Job Sheets at the end of each section to test
your own progress.
When you feel confident that you have had sufficient practice, ask your Trainer
to evaluate you. The results of your assessment will be recorded in your Progress
chart and Accomplishment Chart.
You need to complete this module before you can perform the next module
Provide Room Service.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 3
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
SUMMARY OF COMPETENCY-BASED LEARNING MATERIALS
List of Basic Competencies
No.
Unit of Competency
Participate
1. Workplace
Communication
Work
in
a
2. Environment
Module Title
in Participating
in
Workplace
Communication
Team Participate
in
Workplace
Communication
Practice Career
Practice Career
3. Professionalism
Professionalism
Practice
Occupational Practicing
4. Safety Procedures
Occupational
Safety Procedures
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Code
500311105
500311106
500311107
50311108
Date
Document No.
Developed:
Issued by:
January 2011
Page 4
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
TABLE OF CONTENTS
How To Use This Competency Based Learning Materials:
2
Summary of Competency Based Learning Materials
4
Unit of Competency
6
1. Learning Outcome 1
7
2. Learning Experiences
8
3. Information Sheet 1: The Foundation of Communication
10
4. Information Sheet 2: The Functions of Communication
15
5. Information Sheet 3: Modes of Communication
21
6. Information Sheet 4: Terms, Memos and Notices
24
7. Learning Outcome 2
38
8. Information Sheet 1: Philippine English
39
9. Information Sheet 2: Forms of English Expressions
46
10. Learning Outcome 3
54
11. Information Sheet 1: Business Meetings and Protocols
55
12. Information Sheet 2: Tasks and Responsibilities
59
13. Learning Outcome 4
62
14. Information Sheet 1: Business Letters
64
15. Information Sheet 2: Technical Writing
72
16.. Information Sheet 3: Forms and Examples
80
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 5
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
UNIT OF COMPETENCY
MODULE TITLE
Participate in Workplace Communications
Participating in Workplace Communications
INTRODUCTION:
This unit covers with the knowledge, skills and attitudes in participating in
workplace communications.
NOMINAL DURATION: 4 HOURS
LEARNING OUTCOMES:
1.
2.
3.
4.
Obtain and convey workplace information.
Speak English at a basic operational level.
Complete relevant work related documents.
Participate in workplace meeting and discussion.
Assessment Criteria:
1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills are used to gather
and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified and followed.
6. Defined work procedures for the location and storage of information are
used.
7. Personnel interaction is carried out clearly and concisely.
ASSESSMENT METHODS:
1. Written test
2. Performance test
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
3. Oral questioning
4. Direct observation
Date
Document No.
Developed:
Issued by:
January 2011
Page 6
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Outcome 1
OBTAIN AND CONVEY WORKPLACE INFORMATION
CONTENTS:
1. The Foundation of Communication
2. Language of Communication
3. Modes of Communication
4. Job Getting Communication
and other forms of Correspondence
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills are used to
gather and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified and followed.
6. Defined workplace procedures for the location and storage of information
are used.
7. Personal interaction is carried out clearly and concisely.
CONDITION:
Trainees must be provided with the following:
1. References (books)
2. Fax machine
3. Telephone
4. Internet
ASSESSMENT METHOD:
1. Written Test
2. Performance Test
3. Oral Questioning
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
4. Direct Observation
Date
Document No.
Developed:
Issued by:
January 2011
Page 7
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Experiences
Learning Outcome 1: Obtain and Convey Workplace Information
Learning Activities
1. Read Information Sheet 1.1-1 on
“The Foundation of Communication”
Special Instructions
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
2. Answer Self-Check 1.1-1
on “The Foundation of Communication”
Compare your answers to the answer keys on 1.1-1 “
The Foundation of Communication” You are required
to get all answers correct.
If not, read the
information sheets again to answer all the questions
correctly.
3. Read Information Sheet 1.1-2 on “
Language of Communication”
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
Compare your answers to the answer keys on 1.1-2
“Language of Communication. ” You are required to
get all answers correct. If not, read the information
sheets again to answer all the questions correctly.
4. Answer Self-Check 1.1-2
on “Language of Communication”
If you have some problem on the content of the
5.Read Information Sheet 1.1-3 on “ information sheet don’t hesitate to approach your
Modes of Communication”
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
6. Answer Self-Check 1.1-3
on “Modes of Communication”
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Compare your answers to the answer keys on 1.1-3
“Modes of Communication. ” You are required to get
all answers correct. If not, read the information
sheets again to answer all the questions correctly.
Date
Document No.
Developed:
Issued by:
January 2011
Page 8
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
7. Read Information Sheet 1.1-4 on “
Components
of
Effective
Communication”
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the
Compare
your
to the sheet,
answer you
keys can
on 1.1-4
content of
theanswers
information
now
“Components
of
Effective
Communication.
”
You
are
answer self check provided in the module.
required to get all answers correct. If not, read the
information sheets again to answer all the
questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good luck and
use what you have learned here well!!!
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 9
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Outcome 1 – Obtain and Convey Workplace Communication
Information Sheet 1: The Foundation of Communications
I. Learning Outcomes
You are expected to:
1. define the term “communication
2. identify the principles of communication
3. write an article from a given topic
4. develop appreciation, and confidence
A. Key Concepts: Communications
III. Materials:
Laptop, blackboard, chalk
References:
Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A
Practical Application
Models of Communication. International Association of Communication Activities.
Retrieved on August 15, 2017 from http://iact.com/?q=models
Values Statement:
Participation, Cooperation, Enthusiasm
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 10
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
From the box below, give your reasons why face to face communication is
important aside from the birth of information and technology?
Importance of Communication
1.
2.
3.
4.
5.
b. Presekntation
According to Chavez et. Al (2012, p. 1) “Communication of today demands that
both sender and receiver of the message take an active part in the process. It is a
two-way process. The older the earth has grown, the more complex it has become for
people to communicate”.
Communication involves sending and receiving messages through different
channels. No matter if one speaks intimately to a friend or addresses a huge crowd in
a conference, in formal business meetings, or writing an academic report we all direct
our mkkkkkkkkkkkessages to an audience. It is the responsibility of the sender to
deliver his message effectively.
c. Lesson
Communication is an active process between the sender and receiver. It is an
interaction of channels involved to produce a sound. There are principles to consider
in the process of communication (Chavez et. Al, pp. 2-4)
For students to be equipped with proper knowledge, values and skills, a field of
experience and social interaction is necessary. In the many models of communication,
the Interactive Model is also a representation of this purpose. It presents that
communication is not only a two way process but it has a “field of experience” which
includes our cultural background, ethnicity, geographic location, extend of travel and general personal experiences (http://iact.com/?q=models).
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 11
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Principles of Communication Activity:
1. Know your audience
- You know who you are talking or addressing your speech.
2. Know your purpose
- It important to know your purpose of discussion
3. Know your topic
- A speaker addressing a conference should be prepared as far as the topic
assigned is concerned.
4. Anticipate objections
- You cannot expect everybody to easily agree with you on certain matters. It
is a normal thing to notice some people who would go against you with
what you are saying.
5. Present a rounded picture
- Explain every detail of information with all the possible sources.
6. Achieve credibility with your audience.
- How it is achieved? A credible speaker sticks to the truth no matter what.
He cites figures and facts from respected authorities too.
7. Follow through on what you say.
- Be consistent with what you have started. If you are on the positive side of
the issue, move along on the same plane. Avoid presenting the opposite
which only confuses the audience.
8. Communicate a little at a time.
- Present your ideas logically. Release the key point one after the other. It
will allow listeners to digest well what you have discussed.
9. Present information in several ways
- Develop the art of expressing information differently. Helpful devices maybe
in the form of anecdote, a poem, a short story, a comparison and many
others.
10. Develop a practical and useful way to get feedback.
- Immediate feedback is required.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 12
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Communication Techniques:
1. The Good Old Boy is referred to the experienced speaker who the audience is
familiar with. He may deliver good information but at times he may poorly delivered it.
2. The Entertainer is the speaker who uses anecdotes or hilarious stories in delivering
messages.
3. The Academic is the speaker who keeps an eye on the precision of the
presentation. He uses an organized outline and delivers the message as planned.
4. The Reader is the one who reads his script word for word. The speaker is prepared
of the message but at times, it can be technical, boring and difficult to understand.
5. The Snail is the one who drags his speech in a seemingly endless manner. He
tends to discuss each item thoroughly. He can be too detailed of the message but he
would not notice the time consumed for each discussion anymore.
6. The Gadgeteer is the person who uses every gimmick and technique in the
presentation. Too much visual aid, the speaker may lose sight of the message.
V. Activity
Group yourselves by three, pick one type of communication technique and
write down its advantage and disadvantage.
Advantages
Disadvantages
1.
1.
2.
2.
3.
3.
4.
4.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 13
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Generalization:
Communication is an interaction between two people . It is a process of interacting
your ideas, expression and thoughts to one another or two a group of people.
VI. Evaluation
I. Identification: Write your answers on the space provided before the number.
________________1. It is an act between the sender and the receiver of the message.
________________2. It presents that communication is not only a two way process but
it has a “field of experience” which includes our cultural background, ethnicity,
geographic location, extend of travel and -general personal experiences.
_______________3.The speaker who uses every gimmick and technique in the
presentation.
________________4. The speaker who drags his speech in a seemingly endless
manner.
________________5. The speaker who keeps an eye on the precision of his
presentation.
V. TASK
Write a simple speech about your thoughts as a TESDA Trainee of Passi Trade School.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 14
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 2: The Functions of Communication
I. Learning Outcomes
You are expected to:
1. describe the functions of communication
2. differentiate the major functions of communion, aesthetic, utilitarian,and
therapeutic
3. create a diagram of the communication process using concepts
4. work as a team
Key Concepts: Communication
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A
Practical Application
Values Statement:
Participation, Cooperation, Enthusiasm
Thoughts to Ponder:
Why do we need to communicate?
How do we survive without communication?
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 15
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Lesson
Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that there are
major functions of communication such as utilitarian, aesthetic, and therapeutic.
a. Utilitarian. Human beings use oral communication to fulfill one’s desires,
needs and goals in life. We communicate to express our thoughts, and feelings to
others.
b. Aesthetic. Art is beauty. Aesthetic communication is manifested through
television, radio, stage presentations and the like.
c. Therapeutic. Communication is important because it maintains good health.
According to Singh , words are used in communication to express opinion and
ideas. Even animals like cats and dogs have their system of communication. Singh
also stressed these three fundamental aspects of spoken communication namely:
stress, intonation and rhythm (as cited in Chavez, et. al, 2012, p. 8)
Adopt/Adapt
Adopt (verb)
 legally raise another’s child: to raise a child of other biological parents as if it
were your own, in accordance with formal legal procedures
 to take the child of other person or parents as one’s own child.
Adapt (verb)
 change to meet requirements: to change something to suit different conditions
or a different purpose
 transitive and intransitive verb adjust to something: to become, or different
conditions
Cease/Seize
Cease (verb)
 stop something: to put an end or stop to something
Seize (verb)
 take hold of; appropriate; take control of ; arrest
 to take advantage of
Childish/ Childlike
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 16
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Childish (adjective)
 somewhat like child: characteristic of or suitable for a child
 immature: regard as showing a lack of adult qualities such as emotional
restraint, seriousness, or good sense
Childlike (adjective)
 having good qualities of child: like a child, especially in having a sweet,
innocent, unspoiled quality.
 Innocent, pure, naïve, candid, uncomplicated, unsophisticated
Collaborate/Cooperate
Collaborate (verb)
 To work together, especially on work of an intellectual nature.
Cooperate (verb)
 To work jointly with others to some end; to contribute to a join effect
Emigrate/Immigrate
Emigrate (verb)
 It refers to the process by which a person leaves his place or country of
residency, to relocate elsewhere.
Immigrate (verb)
 It describes the process by which a person moves into a country for the
purpose of establishing residency.
Gender/Sex
Sex (noun)
 It refers to biological differences; chromosomes, hormonal profiles, internal
and external sex organs
Gender (noun)
 Masculine and feminine (gay, bisexual or transsexual or trangender)
 Gender role’ refers to the characteristics and behaviors that different cultures
attribute to the sexes.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 17
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Compliment/Compelement
Compliment (noun)
 It is associated with praise, or flattery; an expression of approval; an admiring
remark
Complement ( noun)
 It is associated with enhancement
 It implies something that completes
Lose/Loose
Lose (verb)
 It means to fail to keep (either physically or in abstract sense), to misplace, fail
to make money in a business.
Loose (adjective)
 It means ‘not tight’ or ‘free from constraint’.
According to Robert, there are three interactive models of communication that
are widely acknowledged namely the Shannon, Schramm and Berlo. Below is an
illustration of the communication process, reflecting the model concepts ( as cited in
Chavez, et. al, 2012, pp. 38-43).
Shannon-Weaver Mathematics Model
http://davis.foulger.info/research/unifiedModelofCommunication.htm
Information
Source
Message
Transmitter
Receiver
Signal
Received
Signal
Destination
Message
Noise Source
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 18
Developed by:
Justiniani, I.R, Revision #
3, s. 2017

Berlos’s Model of Communication
Berlos’s SMCR Model of Communication
Source

Encodes
Decodes
Message
Channel
Receiver
Communication
Skills
Content
Hearing
Communication Skills
Attitudes
Elements
Seeing
Attitudes
Knowledge
Treatment
Touching
Knowledge
Social System
Structure
Smelling
Social System
Culture
Code
Tasting
Culture
Schramm’s Model of Communication
Field of Experience
Field of Experience
DESTINATION
Source
SIGNAL
encoder
decoder
http://extension.missouri.edu/p/CM109
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 19
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
V. Activity:
Group yourselves by three and create your own concept of the communication
process. Share your ideas in the class.
VI. Task
From the three models of communication process, choose one model and make a
simple presentation on it presentation is good for 3 minutes.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 20
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 3: Modes of Communication
I. Learning Outcomes
You are expected to:
1.
2.
3.
4.
Identify the different modes of communication
describe the benefits of facilities and gadgets in communication
write an essay
work as a team
Key Concepts: Communication
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Developed CBLM , Receive and Respond in Workplace Communication, 2011
Values Statement:
Participation, Cooperation, Enthusiasm
Question:
Can you name some of the facilities used in communication?
Can you name some of the search engines we often used in doing research.
There are different modes of communication used to exchange ideas/express
feelings and present information.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 21
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
c. Lesson
Modes and Medium of Communication
1.
2.
3.
4.
5.
6.
7.
8.
9.
Face-to-face
Video
Audio and text-based
Writing Braille
Speech
Sign Language (including finger spelling into the palm of the deaf/blind),
Body movements
Facial expression
Symbols
Face-to-face Communication
- Is the most common. This includes casual conversation between two or
more people and business meetings. It requires no extra materials, making
this the cheapest option for communication.
Video Communication
-
Is achieved by using web cameras to connect two or more parties. This is
the next-best communication option after face-to face .
Audio Communication
-
Is a voice-only form of communication, such as a conversation on a
telephone. This is a good instant communication tool if you catch the
person instead of getting and answering machine or voice mail.
Text Communication
-
-
Includes Internet communication, such as email, instant messaging and
forums, text messaging and printed papers. Text communication does not
have the benefits of audi and video, but it is much easier to distribute
information to a large group of people and save records of the
communication.
It also includes in making memorandum, notices, informant discussion and
others.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 22
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Facilities/Gadgets used in communication:
1.
2.
3.
4.
5.
6.
7.
Cell phones
Tablets
Computer (desktop)
Notebook
Telephone
Fax machine
Laptop
Internet sites commonly used:
1. Yahoo
2. Google
3. Altavista and others
4. Mozilla Firefox
5.
Application Sites for Social Netwroking Communication
1. Yahoo Messenger
4. Facebook
2. Skype
5. Tweeter
3. Ovoo
6. Instagram
7. Wechat
8. Viber
a. Activity:
Group yourselves by five, make a short presentation on the use of gadgets or facilities
in the your everyday living. Presentation is good for 3 minutes only.
V. Evaluation
Write an essay that from the many forms of communication, which one do you think is
useful and why?
VI. Assignment:
In a one whole piece of bondpaper, make a lay out of your profile in Facebook or
Instagram. What do you want your profile to look at? Share your ideas in the class.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 23
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 4: Terms, Memos, Notices
I. Learning Outcomes
You are expected to:
1.
2.
3.
4.
Identify common terms in different qualification
learn how to write memos
write a simple memorandum in school
work as a team
Key Concepts: Terms, Memos, Notices
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Training Regulations , Retrieved April 7, 2016 from www.tesda.gov.ph
Values Statement:
Participation, Cooperation, Enthusiasm
Question:
Do you know terms like aperitif, al dente, e-mail, adhesives?
There are common terms used in different qualifications which are very useful in
your training.
Food and Beverage Services NC II
Apertif
-
is any drink takes before meals, to improve your appetite
Brewing
-
a stage in making beer in which worth is boiled with hops
Busboy
-
refers to the dining room helper and runner
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 24
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Bussed Out
area.
taking out soiled plates/dishes from the dining area to dishwashing
Cocktail
is a well-mixed drink made up of base liquor, a modifying
ingredient as a modifies and a special flavoring of coloring agents.
Commis
refers to the category to the extent of difficulty and complexity of
skill and knowledge required for the job.
Dish Out
-
food taken from the kitchen to the dining area.
Fermentation an action of yeast upon a sugar solution which breaks down the sugar
into carbon dioxide and alcohol
Captain Waiter
-
Dining Room Attendant
Waiter
-
-
Commis de Rang
Chef de rang/Demi deRang
Wine Steward Director of Service
Chef de Etage
Chef de Vin/Chef Sommelier
-
Head Waiter -
Chef de Service
Chef de Salle
Flambe
-
flamed with spirit or liqueur
Garnish
completes a dish.
-
an ingredient which decorates, accompanies or
High ball drink
is a tall drink consisting of a shot of specified spirit with
mixers such as sodas, water,etc.
Mise en place Tableware
Cutlery
French term for having all ingredients in readu to use
-
-
it denotes all forms of spoons and forks
refers to knives and other cutting implements
Holloware
sugar, basins, ovalflats
consists of any item made from silver, teapots, milk jugs,
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 25
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Silverware
Table Napkin clothing.
-
tableware made of solid silver, silver gilt ir silver metal.
an individual piece of linen which is used to protect the
Baking and Pastry Production/ Cookery
Al dente (Italian) To cook an item, such as pasta or vegetable, until it is tender but still
firm, not soft.
Baste – To moisten the surface of meat or other foods while roasting to add flavor and
to prevent drying of the surface.
Blanch – to cook a food item partially and briefly.
Brunoise – Vegetables that are cut into very small dice used to garnish soups and
sauces.
Crepe- a thin pancake made with egg batter, used in sweet and savory preparations.
Coddle – to cook below boiling point
Deglaze – to remove meat drippings from cooking utensils to use in gravy or sauce.
Dredge – to sprinkle or coat with flour and fine substances.
Escallop – a small, thin slice of meat, fish or poultry.
Fillet – a boneless cut of meat, fish or poultry.
Fricassee – A stew of poultry or other white meat with a white sauce.
Julienne – vegetables cut into thin strips; 1/8 inch x 1/8 inch x 1 to 2 inches is
standard.
Legume – Seeds of certain plants including beans and peas
Marinate – to let food stand in marinade
Mirepoix – A mixture of carrots, celery and onions, used for flavoring culinary
preparations.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 26
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Parch – to brown by means of dry heat; applied to grains as corn
Poach – to cook in a hot liquid, with precautions
Puree – Food that is processed in a blender or food processor or put through a food
mill to make a smooth paste.
Quenelle – a small, oveal-shaped dumpling of forcemeat, used to garnish
Roux - a thickening agent made form flour and butter.
Scallop – to bake food usually cut in pieces, with liquid or sauce. Top may be covered
with crumbs.
Strain – to pass a liquid through a sieve or screen to remove particles
Veloute sauce – a sauce of white stock thickened with white roux; one of the grand
sauces.
Information and Communications Technology Terms
E-mail
-
electronic mail
System unit
-
core of the computer system
CPU
-
central processing unit
Laptop separate unit
Monitor
system unit is built into the body of the computer and not as a
-
like a television, has a screen to display information
Computer keyboard – is designed like the keyboard or a typewriter
Mouse -
is a small handheld device that controls the pointer of the screen
CD DRIVE
-
is usually located on the side of the computer.
CD-ROM
-
Compact Disk-read only memory
ICONS -
small pictures on the desktop
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 27
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Taskbar
window’s desktop.
is the blue rectangular board located at the bottom or the
Shielded Metal Arc Welding NC I and II
Transformer Type or Alternating Current (AC) Welding Machine
- It is the most popular welding machine. The machine usually uses a singlephase 220 or 240 supply voltage.
Rectifier Type or Direct Current Welding Machine
- A type of welding machine consists of a transformer and silicon or selenium
rectifier to convert the alternating current to direct current.
Alternating Current and Direct Current (AC/DC) Welding Machine
- Combination of transformer type and rectifier type welding machine.
Generator Type Welding Machine (Diesel Driven Type Welding Machine)
- Use diesel or gasoline to generate the welding machine.
Lamp Indicator – indicates that the machine is in “on or off” terminal.
Power on/off switch – controls the entire operation of the machine.
base metal – the metal that is to be worked or welded
weld bead – a deposit of filler metal from a single welding pass
weld defect–
an irregularity that spoils the weld appearance or impairs the
effectiveness of the weld or weldment by causing weakness or
failure
weld line –
the junction of weld metal and the base metal, or the junction of
base metal parts when filler metal is not used
weldment –
an assembly or structure whose component parts are joined by
welding
welding –
joining two metals by applying heat to melt and fuse them, with
or without filler metal
welding electrode – the current-carrying rod used to strike an arc between rod and
metal
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 28
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
welding rod – filler metal in the form of a rod or heavy wire
welding torch –a gas mixing and burning tool for the welding of metal
Driving NC II
Absolute Speed Limit – the maximum or minimum legal speed at which one may drive.
Accident, motor vehicle – any mishap involving a moving vehicle and resulting in
death.
Collision – any crash between motor vehicles or between a motor vehicle and another
object.
Driving License – A legal document in the form of plastic identification card and
official receipt issued by LTO authorizing a person to drive and operate a specified of
motor vehicle after satisfactorily completing and passing the standard requirements
as categorized either non-professional or professional proficiency level.
Defensive driving – being prepared to handle through any hazardous situation caused
by other users of the road.
Directional Signals – lights on motor vehicle or hand signals used to indicate left and
right turns and stops.
Driver – a person who drives motor vehicle and transport passengers and loads over
specified routes or destination for a fee.
Fare – refers to the price charged to transport a passenger.
Motorcycle – refers to a single passenger vehicle for operation on ordinary and
typically having two wheels and a gasoline internal combustion engine.
Public Utility Jeepney – refers to a locally manufactured and modified jeepney-type
vehicle intended to carry as much as prescribed and authorized by Land
Transportation Franchising and Regulatory Board (LTFRB) as approved by the
Department of Transportation and Communication.
Regulatory Signs – traffic signs that tell what a driver must or must not do under
penalty of the law.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 29
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Automotive Servicing NC II
Light Duty Vehicles
These are motor vehicles whose gross vehicle weight is equal
or less than 3,500 kgs. Powered by a gas or diesel engine.
Automotive Service
Technician
Refers to an all around auto serviceman that can perform both
mechanical and electrical as well as auto electronics
maintenance checking and inspection of motor vehicle.
Assesses vehicle problems, perform all necessary diagnostic
test or installation of accessories and competently repairs or
replaces faulty parts.
Adhesives
Substance used to hold gasket in place during assembly. It
also maintains a tight seal by filling in small irregularities on a
surface and prevents gasket from shifting due to vibration.
Anti-Lock
System
Braking System that automatically controls wheel slip or prevents
sustained wheel locking on braking
Automatic
Transmission
A transmission in which gear or ratio changes are selfactivated, eliminating the necessity of hand shifting gears
Backlash
The amount of clearance or play between two meshed gears
Catalytic Converter
Emission The control device fitted in the exhaust system of an
internal combustion engine. The converter reduces the toxicity
of products of combustion by catalytic re-combination
Charcoal Canister
Trap containing charcoal granules to store fuel evaporating
from a fuel system and prevent its loss to atmosphere,
particularly from a carburetor and fuel tank.
Electronics
Electrical assemblies, circuit and system that use electronic
devices such as transistors and diodes.
Emissions
Any air contaminant, pollutant, gas stream from a known
source which is introduced into the atmosphere.
Final Drive
The end of the drive train before power is transmitted
to the wheels.
Fuel Injection
An electronic system that increases the performance ad fuel
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 30
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
economy because it monitors engine conditions and provides
the correct air/fuel mixture based on the engine’s demand. It
injects fuel directly into the cylinder head enabling more
precise control over the quantity used.
Governor
A speed sensing device that employs centrifugal force and
spring tension to govern engine speed.
Hotchkiss Drive
The type of rear suspension in which leaf springs absorbs the
rear axle housing torque.
Intake Manifold
Tubing attached to the engine through which the air/fuel
mixture reaches the cylinder.
Ignition System
Electrical system devised to produce timed sparks from engine
spark plug. Consisting of a battery, induction coil, capacitor,
distributor, spark plugs and relevant switches and wiring.
Master Cylinder
The liquid-filled cylinder in the hydraulic brake system or clutch,
where hydraulic pressure is developed when depresses a foot
pedal.
Periodic Maintenance
Service
The regular servicing prescribed by manufacturer to maintain
the vehicle’s top performance.
Positive Crank
Ventilation
Emission control system that prevents crank case gases from
entering the atmosphere, usually by drawing the gases from the
crank case and feeding them into the engine’s induction
system.
Power Steering
Steering that has been designed to make the wheel move more
easily than in a manual steering system. Hydraulic assists the
process utilizing hydraulic fluid. The fluid increases pressure in
the power steering pump and aids in the movement of the
steering mechanism. This fluid, called power steering fluid, is
what is replaced at regular intervals to keep steering soft and
comfortable.
Super Charged Engine
An engine that is similar to a turbo-charged engine which uses
a series of belts or chains from the crankshaft to turn the
turbines that forces the air/fuel mixture into the cylinder heads
under pressure creating a bigger explosion which generates
more power. A turbocharger uses the exhaust gases to turn the
turbines to create the same effect.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 31
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Transaxle
Type of construction in which the transmission and differential
are combined in one unit.
Thermostat
A device for automatic regulation of temperature
Turbo Charged Engine
A performance-increasing turbine positioned in the exhaust
system. Expanding exhaust gases spin an impeller (very small
fan-type blades) at speeds up to 25 thousand rpm, driving a
similar compressing impeller. Compressed air from the driven
impeller is forced into the induction system, which squeezes
more air/fuel mixture into the combustion chambers. With the
greater charge of air and fuel, a more powerful combustion
burn results, thus more power. The big advantage of the turbo
over directly driven superchargers is the increased efficiency,
although there is a slight lag before the turbine spins up and
increases the power output. Originally turbo were developed to
enable aircraft to fly at high altitudes, then they found use in
diesel trucks and train engines to increase their torque.
U-joint
A four-joint cross-connected to two U-shaped yokes that serve
as a flexible coupling between shafts.
Sample Memos and Notices
Memos – solve problems, it is designed to be read quickly and passed along rapidly,
oftn within a company or work group.
-
Is a short of communication used within a company.
-
The memo heading includes the date, sender’s name and title, receipient’s
name(s) and the subject line consisting of ten words or less.
Part of Memo
Standard Memo –are divided into segments to organize the information and to help
achieve the writer’s purpose.
A. Heading Segment
The heading segment follows this general format:
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 32
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
TO: (reader’s names and job titles)
FROM: (your name and job title)
DATE: (complete and current date)
SUBJECT: (what the memo is about , highlighted in some way)
B. OPENING SEGMENT
The purpose of a memo is usually found in the opening paragraphs and is
presented in three parts: the context and problem, the specific assignment or
task, and the purpose of the memo.
1. The context is the event, circumstance or background to the problem
you are solving.
2. In the task statement, you should describe what you are doing to help
solve the problem.
3. Finally, the purpose statement of a memo gives your reason for writing
is and forecasts what is in the rest memo.
C. Summary Segment
If your memo is longer than a page, you may want to include a separate
summary segment
Memorandum
TO:
FROM:
DATE:
SUBJECT:
All representatives
Papelmeroti, Sales Representative
18 November, 2003
ordering recycled paper from Brown’s
All representatives should be using recycled paper now. It is available through
the usual ordering system,but must be filled out on special order forms (sample
attached). Be careful when filling in the form to complete the following information.
1. Indicate the number of pages, rather than the number of packets.
2. Discounts apply if you order one month in advance.
3. Postage and freight must be added to every order.
All representatives can choose the colors of the paper they want to use. Once you
choose your colors, please stick with your choice.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 33
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Sample of Circular in workplace
SUBJECT OF ACTION
Positions other than VSS/VSA
and VIS
Positions other than RTC
Chief/PTC Head
Recommending Approval
VIS
Senior Staff for R/PTC
Approval
VSS/VSA
Regional Director
4.2.5 An official or employee who is continuously absent for more than one (1) year or
intermittently absent for at least two hundred sixty (260) working days during a 24-month period
by reason of illness may be declared physically unfit to perform his/her duties and the head of
office in the exercise of his own judgment may consequently drop him/her from the rolls.
4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness
or disability is attached to the application.
IV. Evaluation
I. Identify the following:
_________________1. It refers to the dining room, helper and runner.
_________________2. It is also known as Chef de Etage.
_________________3. “To cook a food item partially and briefly.”
_________________4. A thin pancake made with egg, batter, used in sweet and
savory preparations.
_________________5. “To cook in a hot liquid with preparation.”
_________________6. A shorthand for electronic mail.
_________________7. The metal that is to be welded.
_________________8. A person who drives motor vehicle and transport passengers
and loads over a specified route and destination for a fee.
_________________9. A device for automatic regulation of temperature.
________________10. It is a short of communication used within a company.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 34
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
I. Identification
1. Busboy
2. Captain Waiter
3. Blanch
4. Crepe
5. Poach
6. E-mail
7. Base Metal
8. Driver
9. Thermostat
10. Memo
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 35
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Outcome 2
CONTENTS:
1.
2.
3.
4.
SPEAK ENGLISH AT A BASIC OPERATIONAL LEVEL
Oral Communication
Philippine English
Forms of Expression
British and American English Vocabulary
ASSESSMENT CRITERIA:
1.
2.
3.
4.
5.
6.
Simple conversations on familiar topics with work colleagues is participated
Simple verbal instruction or requests are responded to
Simple requests are made
Routine procedures are described
Likes, dislikes and preferences are expressed
Different forms of expression in English is identified
CONDITION:
1.
2.
3.
4.
Trainees must be provided with the following”
References (books)
Fax machine
Telephone
Internet
ASSESSMENT METHODS:
1.
2.
3.
4.
Written Test
Performance Test
Oral Questioning
Direct Observation
Information Sheet 1: Philippine English
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 36
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Experiences
Learning Outcome 2: Speak English a Basic Operational Level
Learning Activities
1. Read Information Sheet 1.2.1
on “Philippine English”
Special Instructions
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
2. Answer Self-Check 1.2-1
on “Philippine English”
Compare your answers to the answer keys on 1.2-1 “
Philippine English” You are required to get all
answers correct. If not, read the information sheets
again to answer all the questions correctly.
3. Read Information Sheet 1. 2-2
on “ Forms of Expression in
English”
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
4. Answer Self-Check 1.2-2
on “Forms of Expression
English”
Compare your answers to the answer keys on 1.2-2 “
in Forms of Expression in English” You are required to
get all answers correct. If not, read the information
sheets again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
Information Sheet 1: Philippine English
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 37
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
I. Learning Outcomes
You are expected to:
1.
2.
3.
4.
learn some terms used in Philippine English
identify the British and American words
use some words in Philippine English in a sentence
work as a team
Key Concepts: Philippine English
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Rueda, R.B (2014), A Plain and Practically Lucid English Grammar , Second
Edition, Centralbooks, Philippines
Values Statement:
Participation, Cooperation, Enthusiasm
Question:
Can you speak English fluently?
How good are you in speaking English?
English is spoken in important countries like the United Kingdom, the United
States, Canada, Australia, Ireland, South Africa, and New Zealand. It is also spoken in
many other nations and territories such as Bangladesh, Ghana, Guyana, India,
Hongkong, Kenya, Jamaica, Malta, Malaysia, Nigeria, Pakistan, the Philippines and
Singapore.
All these territories using the language, inevitably, tend to have distinctive
pronunciations, grammatical features, and items of vocabulary, and all the time,
varities if the standard international language.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 38
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
PHILIPPINE ENGLISH
academician
A teacher in a college, university or
institution of higher learning
Chicken foot cooked on a barbecue
An unscheduled interview with a
politician, film actor, etc.
A surprise party with ample food and
drink
A room for someone to stay in a dormitory
A close friend or a companion
Chicken head cooked on a barbecue
A private home that provides a room but
usually doesn’t provide meals to paying
guests who are usually workers or
students
Adidas
Ambush interview
As alto
Bedspace
Berks
Betamax
Boarding-house
Boardmate
Bold star
Boondock
Capiz
Carless
Carnap
Cocol
Eat-all-you-can
Five-six
Flying kiss
Hohol
Hostess
Ice scramble
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
A person somebody lives with in a
boarding house
A model or an actor of sexually explicit
magazines, films, or other materials
A very high area of land with steepsides
A small mollusk with a hinged shell
It is used to indicate that somebody or
something does not have a car
To take a car that belongs to somebody
else, illegally or without the owner’s
permission
Called a relationship of a couple who only
meet at a coffee shop
All-you-can-eat
Borrowing or lending money with 20%
interest
A kissing gesture near to , nut not actually
making contact with, his or her cheek, to
greet somebody
When a person enjoys hanging out and
mingling with others
A woman who has sex with men in
exchange for money
Crushed or shredded ice with sugar and
Date
Document No.
Developed:
Issued by:
January 2011
Page 39
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
food colouring
An outing to a restaurant or
theatre,where each person pays for
himself orherself
A love song
A form of speech involving frequent
switches between languages.
A relationship without any commitment
A relationship with love
A vehicle with four-wheel drive , for use of
commuting public in the Philippines
KKB
Kundiman
mix-mix
Momol/momox
Momowl
Owner jeep
Pickpocketer
A thief who steals from people’s pockets
and bags in public places, usually
unnoticed.
A woman with whom a man has usually
long-term extramarital sexual
relationship, often one in which he
provides financial support
A dish orf various pieces of fresh or
canned fruit or macaroni with cream or
mayonnaise.
A roof sheet made of galvanized iron.
A flat shoe of soft or lightweight material,
usually worn indoors.
A short stretchy top with straps for
women.
Querida
Salad
Sin
Smuggle
Spaghetti
Step in
Take-home
Tao
Tomboy
Topnotcher
Tricycle
University belt
Vendor
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
A light open shoe that is held on by straps
across the instep or around
A meal given by a friend or someone for
eating at home.
An individual human being.
A woman who is sexually attracted to
other women.
A person who attains the highest position
in an exam or election.
A motorcycle with a side car.
A part of a district or city which has a
large number of universities.
Somebody who travels from place to
place selling goods.
Date
Document No.
Developed:
Issued by:
January 2011
Page 40
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Viand
A dish that is served during a meal and
eaten with rice.
Sentences in Philippine English
Philippine English
Did you have a good travel?
Do you like a horse?
Finally! Where have you been?
He availed of the opportunity.
He’s looking forward to go home.
I am a bit in hurry.
I gave to her my address
I gonna tell you something.
I have done a mistake.
I have to lose my weight.
I think I would enjoy a city life.
I’m thankful for your help
Let’s go and have some coffee to
Starbucks.
British English
Did you have a good journey?
Do you like horses?
At last, where have you been?
He availed himself of the opportunity.
He’s looking forward to going home.
I am in a bit of a hurry,
I gave her my address.
I’m gonna tell you something.
I have made a mistake.
I have to lose (some) weight.
I think I would enjoy city life.
I’m grateful for your help.
Let’s go and have some coffee at
Starbucks.
Sentences in American English
Philippine English
All the children were in school.
Can you fill in this form?
He just went home.
We don’t need to hurry.
Particulars, keep out.
The kitchen looks great now that it has
been done over.
There was a large box of candies on a
table nearby.
It looks like it’s going to rain.
British English
All the children were in school.
Can you fill out this form.
He has just gone home.
We need not to hurry.
Outsiders, keep out.
The kitchen looks great now that it has
been done up.
There was a large box of sweets on a
table nearby.
It looks as f it’s going to rain.
British English and American English
These two Englishes are very similar. They are a few differences of vocabulary. It is
important that you observe consistency when using them. You need to decide
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 41
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
whether you use British English or American English for they cannot intermingle in
your writing.
British English
Aerial (radio/tv)
Aeroplane
Aubergine
Autumn
Bap
Biscuit
Block of flats
Bootlace/shoelace
Braces
Break (school)
Briefs/underpants
Candy floss
Car park
Chemist’s shop
Convoy
Cotton
Curtains
Dessicated (coconut)
Diversion
District
Dynamo
Fair(fun)
Foyer
French fries
Funny bone
Gallery
Gangway
Antenna
Airplane
Eggplant
Fall
Bill
Cracker
Apartment building
Shoestring
Suspenders
Recess
Shorts/jockey shorts
Cotton candy
Parking lot
Druggist
Caravan
Thread
Drapes
Shredded
Detour
Precinct
Generator
Carnival
Lobby
Chips
Crazy bone
Balcony
Aisle
Goose pimples
Handbag
Hoover (n)
Ice/sorbet
Iced lolly
Ironmonger
Kiosk
Label
Let
Goose bumps
Purse
Vacuum cleaner
Sherbet
Popsicle
Hardware store
Telephone booth
Tag
Lease/rent
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
American English
Date
Document No.
Developed:
Issued by:
January 2011
Page 42
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Mackintosh
Mobile phone
Nappy
Wine merchant
Paraffin
Parcel
Pavement/footpath
Post
Postman
Queue
Reception
Rubbish
Saloon car
Single ticket
Sofa
Raincoat
Cellular phone
Diaper
Liquor store
Kersone
Package
Sidewalk
Mail
Mailman
Line
Front desk
Garbage
Sedan
One way
Couch
Silent letters in Philippine English
Aspirin different
marriage
several
business
evening
Medicine
Temperature
chocolate
every
omelette
usually
comfortable
Interesting
restaurant
vegetable
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 43
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
IV. Evaluation
Direction: Match the following
Column A
Column B
_____1. A very high area of land with steep sides
_____2. A close friend or companion
_____3. Long way
_____4. To untuck.
_____5. A week after next.
_____6. Someone who has no job
_____7. A vehicle with four-wheel drive
_____8. Something that is given to somebody when
Going back from a trip somewhere.
_____9. A roof sheet made of galvanized iron.
____10. A short stretchy top with straps for women
a. berks
b. boondock
c. tuck out
d. long cut
E. standby
f. next next week
g. pasalubong
h. owner jeep
i. spaghetti
j. sin
V. Task
Identify at least five technical terms you use in your respective qualifications. Find the
meaning of those words and write it down in a one-fourth piece of paper.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 44
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Answer Key:
1. b
2. a
3. d
4. c
5. f
6. e
7. h
8. g
9. j
10. i
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 45
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 2: Forms of English in English
I. Learning Outcomes
You are expected to:
1.
2.
3.
4.
learn expressions in English
know the meaning of idiomatic expressions and proverbs
perform a role play
work as a team
Key Concepts: Expressions
III. Materials:
Laptop, soundbox, blackboard, chalk
References:

http://www.ihbristol.com/useful-english- expressions/example/advice-andsuggestions1/8
Values Statement:
Participation, Cooperation, Enthusiasm
Question:
Can you name some common expressions in English?
Lesson:
Example of Forms of Expression in English
Apologising:
Everybody makes mistakes sometimes. When it happens we need a
phrase to tell the other person how really sorry we are and stop them getting really
angry.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 46
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
1.
2.
3.
4.
5.
6.
7.
8.
9.
I’m (so/very/terribly) s0rry.
Ever so sorry.
How stupid/careless/ thoughtless of me.
Pardon (me).
That’s my fault.
Sorry. It was may fault.
Please excuse my (ignorance).
Please don’t be mad at me.
Please accept our (sincerest) apologies.
Asking Information:
Sometimes you want to ask English people for information.
In English ,it is not very polite to start a conversation with a direct question. For
this reason, we have a number of phrases…
Can you tell me…?
Could you tell me…?
I’d like to know?
D’you know?
Could anyone tell me?
Would you happen to know?
I wonder if you could tell me?
I wonder if someone could tell me?
Advice and Suggestions
Sometimes other people don't know what to do and they ask us for some advice. Here
are ten phrases you can use when you are making suggestions.
Ten Expressions to Use In Speaking And Writing
1. I reckon you should stop now
2. Why don't you stop now?
3. How about stopping now?
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 47
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
4. If I were you, I'd stop now.
5. I suggest you stop now
6. You'd (really) better stop right now.
7. I would strongly advise you to stop
8. My advice would be to stop now
9. It might be a good idea to stop
10. You might try stopping
Asking for Approval
Sometimes we are not sure if it's a good idea to do something. So we need useful
expressions for asking if other people agree with an idea or intended action. Here are
ten phrases.
Ten Expressions to Use In Speaking And Writing
1. Do you think it's all right to do it?
2. What do you think about (me doing that)?
3. Do you think / reckon I ought to (do it)?
4. What would you say if I (did it)?
5. Would you approve of (doing something)?
6. What is your attitude to the idea of...
7. Are you in favour of (me doing something)?
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 48
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
8. You are in favour of ... aren't you?
9. Do you think anyone would mind if I...
10. Do you think it would be really awful if I
Idiomatic Expressions
Common Expressions and their Meanings
1. To keep one’s balance
2. One’s flesh and blood
3. Once in a blue moon
4. Out of the blue
5. Fair play
6. To foot the bill
7. Free-handed
8. It’s a go:
9. Take it with a grain of salt
10. An old hand
11. A cold hand
12. To come to heel
13. To lose one’s heart
to keep calm
members of one’s family
not often, very uncommon
as a surprise
honest behavior
to pay the cost
generous
it is agreed
not to believe all of it
an experienced person
daring and shameless
to obey like a dog
to fall in love
Common Proverbs and their meanings:
1. A friend in need is a friend indeed
a friend who helps when one
is in trouble is a real friend
2. Charity begins at home
a person’s first duty is to
help the members of his
family
3. God helps those who help themselves
God helps those who make
an effort
4. Jack of all trades and master of none
Jack of all trades
5. Good wine needs no bush
good things needs no
advertisement
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 49
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
6. Pride goes before a fall
a proud person soon falls
into disgrace
7. Rome was not built in a day
great things are not achieved
easily
8. Strike while the iron is hot
seize a good opportunity.
9. There’s no smoke without fire
rumors don’t spread unless
There’s some truth in them.
10. Great haste makes great waste
if we are in a great hurry we
make mistakes and we
waste a lot of time to correct
the mistakes
Activity
Choose a partner and exchange conversation using the dialogues on
apologizing or greetings.
IV. Evaluation:
Choose one proverb and explain the meaning of the proverb.
V. Task:
In 100 words, write your philosophy in life. Write your answers in a one whole
piece of pad paper.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 50
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Outcome 3
PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION
CONTENTS:
1. Business Meeting Procedures, Protocol and System
2. Tasks and Responsibilities
ASSESSMENT CRITERIA:
1. Team meetings are attended on time.
2. Own opinions are clearly expressed and those of others are listened to
without interruption.
3. Meeting inputs are consistent with the meeting purpose and establish
protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters
concerning conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.
CONDITION:
1.
2.
3.
4.
Trainees must be provided with the following”
Reference (books)
Fax machine
Telephone
Internet
ASSESSMENT METHODS:
1.
2.
3.
4.
Written test
Performance test
Oral Questioning
Direct Observation
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 51
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Experiences
Learning Outcome 3:PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION
Learning Activities
1. Read Information Sheet 1.3-1
on “Business Meeting
Procedures, Protocol and System”
Special Instructions
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
2. Answer Self-Check 1.3-1
Compare your answers to the answer keys on 1.3-1 “
on
“Business
Meeting Business Meeting Procedures, Protocol and System”
Procedures, Protocol and System” You are required to get all answers correct. If not,
read the information sheets again to answer all the
questions correctly.
3. Read Information Sheet 1.3-2
If you have some problem on the content of the
on “ Task and Responsibilities ”
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
4. Answer Self-Check 1.3-2
Compare your answers to the answer keys on 1.3-2 “
on “ Task and Responsibilities ”
Task and Responsibilities” You are required to get all
answers correct. If not, read the information sheets
again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 52
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 1: Business Meetings, Protocols and System
I. Learning Outcomes
You are expected to:
1. define the term “meeting”
2. describe the procedures in the conduct of business meeting
3. work as a team
Key Concepts: Meeting, Procedure, Protocol, System
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Revised CBLM 2011, Passi Trade School, QA System
Values Statement:
Participation, Cooperation, Enthusiasm
Question:
Have you ever attended a business meetings?
What is the purpose of having a business meeting?
The meeting is one of the most common vehicles for discussing an issue for
expressing the collective desire of a group. The business meeting in particular is a well
organized group and it takes its form, order and conduct from a set of governing rules,
known through generations of English-speaking organizations and societies , as
parliamentary procedure.
Lesson:
Parliamentary procedure – is a standardized code of behavior addressed to
specially created situations which is characterized by a large group of people gathered
together in a business meeting in order to achieve a specific purpose.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 53
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Objectives:
1.
2.
3.
4.
Protect and defend the assembly from hasty and ill-considered action;
To give each member an equal right to be heard
To determine the will of the majority
To protect the minority
Characteristic features:
1. It is democratic, it provides for a rule of the majority at the same time that it
protects the rights of the minority.
2. It is efficient, it provides for a complete, comprehensive and free discussion of
all matters.
3. It requires orderly disposal or settlement of each item of business.
Planning the meeting:
A meeting is an assemblage of people who gathered at a specified place and
time in order to discuss a certain matter or make a decision on a vital issue.
The officers of an organization should communicate with one another and
announce to the members the following:
a. Place and time of meeting
b. Manner of notifying the members
c. Person to call the meeting to order
d. Person to be nominated for chairman
e. Person to explain the purpose of the meeting
f. Agenda
g. A set of resolution drafted in advance
Conduct the meeting
The president of the organization together with the members is responsible for
preparing the order of business for the association’s regular business meeting.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 54
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Procedures of conduct:
1. Call to order
-
This is the official beginning of meeting and the first main item in its order
of business. The assembly is allowed to wait ten to fifteen minutes after the
appointed time to see if a quorum.
The activities at this initial stage are conducted by a temporary presiding officer:
1.Election of a chairman and a secretary.
2. reading the call for the meeting by the secretary.
3.explaining the purpose of the meeting by a member chosen by chairman.
4. announcing of the next business in order by the chairman.
2. Reading the minutes of the previous meeting
- Correction and Approval
3. Report of the officers, standing committees or boards
-a standing committee is appointed at each annual meeting of a society for a
definite time such as a session or a year.
4. Report of special or ad hoc committees
-
A special committee is appointed for a specific and defined purpose and it
exists until the duty or task assigned to it is accomplished or until it is
dismissed by a two-thirds vote.
5. Unfinished business
-
This refers to questions or orders of the day which were scheduled during
the previous meeting.
6. New business
-
Parliamentary practice has established steps in the introduction and
disposal of motions.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 55
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
a.
b.
c.
d.
Introducing Motions
Discussing Motions
Amending Motions
Voting on Motions
7. Miscellaneous matters
8. Adjournment
V. Evaluation
Group yourselves by five. Choose your leader. Conduct a short meeting on the
upcoming Student Day of our school. Decide what are your plans and activities.
VI. Task
Take down of the Task and Responsibilities of your Brgy. Capitan in your
hometown.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 56
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 2: Tasks and Responsibilities
I. Learning Outcomes
You are expected to:
1. identify the tasks and responsibilities of a officers
2. perform a simulation activity
3. work as a team
Key Concepts: Tasks , Responsibilties
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Revised CBLM 2011, Passi Trade School, QA System
Values Statement:
Participation, Cooperation, Enthusiasm
Question:
As a trainee here in school, what are your tasks and responsibilities?
How do you perform your role as an officer?
Lesson:
The members of the assembly, just like the presiding officer, are also
responsible for certain tasks and actions to make the business meeting a meaningful
one. If you are a member of good standing you must follow the following:
Parliamentary practice assigns specific duties and responsibilities for the presiding
officer,
a. To call the meeting to orders at the appoint time;
b. To preside at all meetings.
c. To announce the business before the assembly in its proper order
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 57
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
d. To put to the assembly all questions for which a vote is required.
e. To answer parliamentary inquiries and rule on Points of Order
f. To officially declare all recesses and adjournments
Tasks and Responsibilities of Members
1. Obtain the floor and secure recognition from the presiding officer before
making a motion.
2. Take part in the debate if you have an opinion to express or if you want to
obtain an information.
3. Refrain in dealing with personalities while debating.
4. Use your knowledge of parliamentary practice to help transact business in a
constructive manner.
5. Stay at the meeting until the president or chairman declares the meeting
adjourned.
6. Use your knowledge of parliamentary practice to help transact business in an
orderly and constructive manner.
7. Stay at the meeting until the president or chairman declares the meeting
adjourned.
8. Pay your dues on time.
With regards to the holding of a position, accept an office whose responsibilities
you are willing to take. During debate, observe proper decorum by:
a.
b.
c.
d.
Addressing remarks to the presiding officer or chairman
Saying “the gentleman who spoke first in referring to another member
Limiting questions
Avoiding personalities, never referring indirectly to the officer or another
member by name
e. Not disturbing the assembly by whispering , walking around or the like,
f. Being courteous in language and disposition.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 58
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Activity:
ENUMERATION
1. Enumerate at least 5 responsibilities of the presiding officer?
2. Enumerate at least 5 responsibilities of the members?
Task:
Interview any official in your barangay about his/her duties and responsibilities.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 59
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Outcome 4
COMPLETE RELEVANT WORK RELATED DOCUMENTS
CONTENTS:
1. Business Letters
2. Technical Writing
3. Forms and Examples
ASSESSMENT CRITERIA:
1. Ranges of forms relating to conditions of employment are completed
accurately and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms, documents are identified and
rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines
CONDITION:
Trainees must be provided with the following.”
1. References (books)
2. Fax machine
3. Telephone
4. Internet
ASSESSMENT METHODS:
1.
2.
3.
4.
Written Test
Performance Test
Oral questioning
Direct Observation
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 60
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Learning Experiences
Learning Outcome 4: COMPLETE RELEVANT WORK RELATED DOCUMENTS
Learning Activities
1. Read Information Sheet 1.4-1
on “Business Letters”
2. Answer Self-Check 1.4-1
on “Business Letters”
3. Read Information Sheet 1.4-2
on “Technical Writing”
4. Answer Self-Check 1.4-2
on “Technical Writing ”
5 Read Information Sheet 1.4-3
on “Forms and Examples”.
6. Answer Self-Check 1.4-3
on “Forms and Examples ”
Special Instructions
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
Compare your answers to the answer keys on 1.4-1
“Business Letters” You are required to get all
answers correct. If not, read the information sheets
again to answer all the questions correctly.
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
Compare your answers to the answer keys on 1.4-2
“Technical Writing” You are required to get all
answers correct. If not, read the information
sheets again to answer all the questions correctly.
If you have some problem on the content of the
information sheet don’t hesitate to approach your
facilitator.
If
youfeel
have
problem
on theon
content
of
If you
thatsome
you are
knowledgeable
the
the
information
sheet
don’t
hesitate
to
content of the information sheet, you can now
approach
answer self your
checkfacilitator.
provided in the module.
If you feel that you are knowledgeable on
Compare
your answers
the answer keys
on 1.4-3
the content
of the to
information
sheet,
you
“Forms
and
Examples”
You
are
required
to
get
all
can now answer self check provided in the
answers
module. correct. If not, read the information
sheets again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 61
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 1: Business Letters
I. Learning Outcomes
You are expected to:
1. identify the elements or parts of a business letter
2. write a letter of application
3. develop confidence, integrity,
Key Concepts: Business Letters
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Gorospe, E.G, Illenberger, A.U, Jomilla, M.L (2000), Technical Writing, Central
Philippine University
Values Statement:
Participation, Confidence, Integrity
Question:
What do you think are some of the activities that a company does in everyday’s
routine?
Lesson:
According to Gorospe et. al (2000, p. 221) that “ a letter provides a record of
the activity, and it allows the writer to provide more context or explanation than it
usually does. It helps the audience remember, what is to be done.”
Nem Singh and Calixihan (1994, p. 318) describe that business letters are
different from friendly letter in terms of format, language, style and content. Friendly
letters include content, and informal in style, and need not to follow the organizational
content.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 62
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Types of Business Letters
1. Routine Business letters are commonly used in daily business transactions. It is
consist of orders and replies to orders, transmittals, remittances, acknowledgements,
inquiry, requests for information and favors, invitation, and memoranda.
2. Claim Letter is a letter of complaint from a customer, when goods and services are
unsatisfactory, or when an error has been made. The reply is called an adjustment
letter.
The outline of a direct claim is as follows:
1. State the major claim in the first sentence.
2. Explain the details supporting the claim.
3. Confidently request the action to be taken.
Example:
28 June, _____
Gentlemen:
Please send a repairman to fix the compressor of the Westinghouse
refrigerator I bought from you last 18 April. Although we followed the directions for
care in the manual, the unit has stopped working.
I shall appreciate your sending the repairman this coming Saturday since
nobody is at home on weekdays.
SALES LETTER:
According to Singh and Calixihan (pp. 319-320), “sales letter is selfexplanatory. It aims to sell a product or service. It is a form of advertising. The test of
a good sales letter is if the reader buys the product or service advertised”.
Unsolicitied sales letter has to be more convincing to arouse the reader’s
attention. It follows the acronym A-I-D:
A – attention of buyer is attractive; usually with an attention-getting opener.
I – interest of buyer is around; emphasize its central selling point.
D – desire to buy is elivited;
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 63
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Solicited Sales Letters are replies to questions from prospective buyers.
Armstrong Floors, Inc.
143 Pasong Tamo
Makati, Metro Manila
Mrs. Susan Castro
Thank you for asking us about the qualities of Armstrong Floors. When you
went to the front door this morning to get your mail, did you happen to notice your
floor? Now that is it quite faded, wouldn’t color there brighten up and smarten the
whole house?
Nowadays, you can bring outdoor freshness, beauty, and cheer indoor all year
long. In your receiving room, for instance, you can have a flooring that will reflect
warmth and hospitality with a choice but subdued color and varied designs.
Modern flooring like these can carry colorful charm into every room. Modern
floorings, fashioned of Armstrong Linoleum.
Armstrong Linoleum Floors are smarter than ever this year. Visit our store this
week, and choose the model you want. We know you’ll be surprised at the variety of
designs and fresh colors you have to choose from. Avail of our discounted price while
it lasts.
Sincerely yours,
Armstrong Floors, Inc,.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 64
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Please send a repairman to fix the compressor of the Wrestinghouse
refrigerator I bought from you last 18
Elements of a Business Letter
1. heading
2. the inside address
4. salutation
5. Body
6. closure
7. Signature
For Example:
376 – C Lopez Jaena Street
Jaro, Iloilo City
May 10, 2003
The Inside Address:
It includes the full name and business address of the person written just as it
appears in the envelope. The name must be spelled out correctly and courtesy
demands that his name must be addressed with “Ms.,Mrs., Mr.,” or an appropriate
title.
Example:
Mr. John C. Valdez, President
Philippine Manufacturing Company
Valenzuela, Bulacan
Dr. Elpidio C. Mendoza
Director of Research
Pure Foods Products
Mandaluyong, Rizal
Gorospe et.al (2000) quoted that “if you must write a letter to a company but
do not know the individual to whom to address it, you may address the company or a
certain office or a department of the company.
When a writer wishes to address to a particular person, he may use the
“attention line”.
For Example: Wakey Products, Inc.
1410 Grand Avenue
Detroit 2, Michigan
< 2 spaces>
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 65
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Attention: Head, Drafting Department
Gentlemen:
Salutation: The Salutation is located below the last line of the inside address and flush
with the left-hand margin. Common greetings are “Dear Sir”. The greeting “Sir” should
be reserved for a very formal. “Dear Mr.______________:” is also acceptable.
In addressing a company or a group of men, use “Gentlemen.” When writing a
woman or a group of women, you may use “Dear Miss_______:” “Dear Mrs.________:”
“Dear Madam:” “Mesdames:” the only acceptable punctuation after the salutation is a
colon (:).
Body of the Letter. The body of the letter is its message. It is made up of three parts:
1. the introduction which identifies the nature of business letter
2. the message proper
3. the closing paragraph
Complimentary Close. It is the formal way of signaling the end of a letter. A comma is
used after the complimentary close.
Examples: Yours respectfully, Respectfully yours, Yours truly (not Truly yours)
Yours very truly, or Very Truly yours, Yours sincerely, or Sincerely yours,
“Respectfully submitted,” is proper for letter of transmittal to superiors,
letters of application.
Signature. Below the complimentary close, is the signature. Four to six spaces are
about right. The name of the company appears above the Signature if you wish to
emphasize the fact that you are speaking only as an instruments of the company and
not with personal responsibility.
Examples:
Yours sincerely,
Yours very truly,
Very truly yours,
John C. Tan
Chief Technical Adviser
John C. Tan
Chief Technical Adviser
Research Division
John C. Tan, President
Amythst Manufacturing
Co.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 66
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Application Letters
According to Singh and Calixihan ( p. 322) there are 14 principles in guiding an
application letter.
1. Don’t include all the details of your life as if your are writing an autobiography.
2. Don’t overuse”I” , “me”, and “my”
3. Don’t be too humble or presumptions.
4. Don’t beg or ask for sympathy.
5. Don’t sound too familiar. Use formal language.
6. Don’t lecture.
7. Don’t advance any self-evaluation. Let the prospective employer be the jungle.
8. Don’t mention any dissatisfaction with the present employer.
9. Don’t emphasize graduation unnecessarily.
10. Don’t write in vague, general terms. Use examples and evidences.
11. Don’t simply repeat data-sheet information, interpret them.
12. Don’t use trite, outworn expressions.
13. Don’t use your present employer’s stationary.
14. Avoid statements suggesting certainty about the future.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 67
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
September 8, 2017
MR. CHRISTIAN DELA CRUZ
Manager
Sogo Hotel
Metro Manila
Sir:
Greetings!
This is in response to your advertisement for a Food and Beverage Service
Attendant which appeared in yesterday’s issue of Manila Bulletin.
I am single and a resident of Quezon City, Philippines. I am a certified TESDA
graduate of Food and Beverages Services NC II. My experiences from my previous
employer are a great contribution in molding me to become a professional individual.
Aside from being a hardworking, I am computer competent, fluent in both oral
and written English. I can work under minimum supervision and very responsible in
any tasks that will be assigned to me.
If my qualifications meet your interest, you can send an SMS or give a call at
09086322319.
Very truly yours,
MARY JEAN BALLISA
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 68
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
LIST OF TRITE OR OUTMOTED EXPRESSIONS
“ Listed below are commonly overused expressions in business letters. Their
modern equivalent are listed opposite them (Singh and Calixihan, pp, 324-326).
1. According to our records; our records indicate (Avoid this.)
- Say directly “ Your last payment was due on (say exact date.)
2. At an early date – soon
- Say directly “Soon” is an improvement. Or give the exact date if necessary.
3. At this time – now
- the expression means “now,” so why not say “now”? It is shorter and more original
4. At this writing – now
- When else could it be? Say “now” if an expression is necessary.
- Say “Just as you can,” or “by next Monday morning.”
5. Attached please find; please find enclosed
These expressions are overworked. Say, “Enclosed is…” or better still, refer to the
enclosure in a sentence that also says something else, such as “Refer to page 7 of the
enclosed folder to see the basic steps of operation.
6. Claim; complaint (Avid these words)
Avoid these words because they suggest negative thoughts. No one wants to learn
that his letter asking for a legitimate adjustment has been branded as “complaint.”
7. Legal Terms
Hereto, herewith, hereby, said, above, same, thereof, wherein, hereinafter – all these
words are overused law terms.
Pursuant to your request; referring to your request; in reference to your letter. These
expressions often appear at the beginning of letters. These expressions often appear
at the beginning of letters.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 69
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Activity:
Prepare your own bio-date and identify your assets or central selling points. Based on
this, write a letter of application.
IV. EVALUATION
From the advertisement below, write an application letter.
Boracay Mandarin Hotel
Is in need of the following:
5 Food Service Attendant
5 Pantry Chef
3 Automotive Technicians
3 Drivers
Qualifications:
At least 5’3 in height
Single, hardworking, patient can work with minimum supervision
Apply to:
Mr. Robert Po
Boracay Mandarin Hotel
Boracay, Malay, Aklan
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 70
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 2: Technical Writing
I. Learning Outcomes
You are expected to:
1.
2.
3.
4.
define the term “technical writing”
describe the purpose of technical writing
write a simple essay on a selected topic
develop confidence, integrity,
Key Concepts: Technical Writing
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Nem Singh, R.P. & Calixihan, J.O (1994), Fundamentals of Technical Writing,
National Book Store, Manila
Locsin, A, http://www.ehow.com/facts_5005967_definition-technicalwriting.html)
http://en.wikipedia.org/wiki/Technical_writing)
Values Statement:
Participation, Confidence, Integrity
Question:
In our workplace, remember the phrase, “okay class, you put your thoughts in
writing.” This is often heard in offices and in industry to make sure that a message is
recorded, evaluated and acted upon.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 71
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Technical writing is a a type of writing used by scientists and engineers in
scientific and technical expositions. It is characterized by formal elements as an
attitude of impartiality, objectivity, accuracy, and conciseness (Singh and Calixihan,
p.1).
Lesson:
Technical writing is a method of researching and creating information about
technical processes or products. That information can then be distributed to users as
printed manuals or online guides so they can perform tasks. Examples of technical
writing include car repair manuals, help text for database software and FAQs for
troubleshooting
cameras.
(Locsin,
A,
http://www.ehow.com/facts_5005967_definition-technical-writing.html)
Technical Writing is a form of technical communication. It is a style of writing
used in fields as diverse as computer hardware and software, engineering, chemistry
the aerospace industry, robotics, finance, consumer electronics, and biotechnology.
Technical writers begin by forming a clear understanding of the purpose of the
document they will create. Technical writers then typically gather information from
existing documentation and from subject matter experts. A subject matter expert
(SME) is any expert on the topic that the writer is working on. Technical writers are
often not SMEs themselves (unless they are writing about creating good technical
documentation). Workers at many levels, and in many different fields, have a role in
producing technical communications. A good technical writer needs strong language
and teaching skills and must understand the many conventions of modern technical
communications.
Advanced technical writers often move into specialized areas such as API
writing, document architecture, or information management.
Consider a technical writer writing a cake recipe:



Audience: Is the audience composed of people in home kitchens, or highly
trained chefs in professional kitchens?
Source: Is there existing documentation—a rough draft? Who is the subject
matter expert (SME)?
Deliverable: Is the deliverable simple text for inclusion in a book, or formatted
to final form? Is the target a paper, a web page, or something else?
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 72
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
The three C's of good technical writing are:



Clear
Concise
Complete
Clear, concise, and complete writing helps the reader to grasp the meaning quickly.
The technical writer determines that the recipe is written on the back of a
napkin but is partially indecipherable, so he or she must also interview a subject
matter expert (SME)—the chef who created it. On being told that the audience consists
of people in their own kitchens, the writer adjusts the writing style accordingly, and
replaces or defines terms such as "beurre mixer" or "springform pan", which may be
more suited to an audience of highly trained chefs. The chef reviews a draft of the
recipe (a technical edit) and notates corrections (bake at 350 degrees, not bake at
325 degrees).
The writer prepares a final draft, which the document owner and any other
stakeholders review and approve before it is published in one or more formats, such
as a paper, or HTML. Different versions of the document might also be published to
meet the needs of different audiences.
Communicating With The Audience
Audience analysis is a key feature of all technical writing. Technical writing is a
communication to convey a particular piece of information to a particular audience for
a particular purpose. It is often an exposition about scientific subjects and technical
subjects associated with finance, construction, medicine, agriculture, technology, and
various sciences.
Procedural technical writing translates complex technical concepts and
instructions into a series of simple steps that enable users to perform a specific task
in a specific way. To present appropriate information, writers must understand the
audience and their goals.
Persuasive technical writing attempts to sell products or change behaviors by
putting forth compelling descriptions of how a product or service can be used in one's
life. This type of writing often delves into features and benefits of the product or
service, and may use illustrations to make the benefits easier for the audience to
understand.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 73
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Technical Writing Is Presentational
Technical writing involves attractive layout for easy reading and comprehension.
Presentational strategies help readers to grasp messages quickly.




The top-down strategy (tell them what you will say, then say it)
Headings (like headlines in newspapers)
Chunks (short paragraphs)
Plain, objective style so that readers can easily grasp details.
It is also important to understand the medium typically used to view the final
product. An HTML document (web page), viewed through a browser, has
presentational possibilities that are different from those of the printed page, notably
hyperlinks and animation, which can enhance the readers' experience.
Types Of Technical Documents
Technical writers use computers and other electronic communications
equipment extensively in performing their work. They also work regularly with
publishing software and various authoring environments to prepare material directly
for the Internet. Technical writers frequently work with word processing, graphic
design, page layout, and multimedia software. The nature of technical writing is
evolving, and modern technical writers combine text, graphics, images, and sound into
their work.
Broadly speaking, technical documentation can be categorized into three types,
depending on the style of writing, the level of knowledge transferred, and the target
audience:
1. End-user assistance. These information products help a user understand how
to use a technical software or hardware product. User manuals for computer
software, hardware, household products, medical equipment, cell phones,
smartphones, and other consumer electronics belong to this category.
2. Traditional technical documentation. Here the writer's objective is to
communicate to a specific audience. Maintenance guides, appliance or
application repair manuals, engineering specifications, research papers,
reference works, annual reports. and articles written for technical journals (to
name a few examples) belong in this category.
3. Marketing communication. Product catalogs, brochures, advertisements,
introductory pages for web sites, press releases, and advertising copy belong in
this category.(http://en.wikipedia.org/wiki/Technical_writing)
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 74
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Avoid redundancies: Avoid the wordy phrase; strive to be succinct. Examples:
Word Phrase
Concise
despite the fact that
at this point in time
on a weekly basis
on the occasion of
an honor and privilege
although even though
at this time, now
weekly
when
an honor
(Reference: Gorospe, E.G, et.al (2000), Technical Writing, Central Philippine
University,
Jaro, Iloilo City
Activity:
Give the correct form of the verb in the parenthesis.
______________1. Everyone (be) here to observe the progress of the
transfusion of medicine to the patient.
______________2. Everything (be, past tense) in order when we left.
______________3. All of the students (have) left.
______________4. All of the rice (have) been eaten or sold.
______________5. The major cause of accidents (be) drunkenness.
______________6. Ten percent of the population (be )Muslims.
______________7. The majority of my friends (play) gold during weekends.
______________8. A number of students (have) dropped of school.
______________9. The boy, along with his friends, (be) being counseled.
_____________10. A majority of votes (be) needed to win.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 75
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Evaluation:
From those in the parenthesis choose and underline the correct word which
will complete the meaning of the sentence.
1. This is a (quite, quiet) place for reflection.
2. The (site, cite) for the new building has been surveyed.
3. (There, Their) are different factors that affect the performance of
workers in the work environment.
4. Mothers (bath, bathe) their children everyday.
5. His (advice, advise) was that Jose change his major.
6. Lack of water (affects, effects) the growth of plants.
7. The government must (affect, effect) improvement in the living
conditions of its citizens.
8. The agriculture building is (contiguous, adjacent) to the law building.
9. His mental (ability, capacity) enables him to make constant
adjustments.
10. The money was divided equally (among, between) the twins.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 76
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Answer Key in Self-Check 1.4-2
1. Is
2. Was
3. Have
4. Has
5. Is
6. Are
7. Play
8. Have
9. Is
10. Is
1. Quiet
2. Site
3. There
4. Bathe
5. Advice
6. Affects
7. Effect
8. Adjacent
9. Capacity
10. between
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 77
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Information Sheet 3: Forms and Examples
I. Learning Outcomes
You are expected to:
1. identify the types of forms
2. fill up the forms correctly
3. develop confidence, integrity,
Key Concepts: Forms
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Revised CBLM (2011), Participate in Workplace Communication, Passi Trade
School, QA , System
Values Statement:
Participation, Confidence, Integrity
Question:
What are some of the forms you used upon enrolling here in Passi Trade
School?
Lesson:
Type
Single Record/Multi-Record
Examples
Customer Card
Card Form
Single Record
Vendor Card
Type
Single Record/Multi-Record
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Item Card
Examples
Date
Document No.
Developed:
Issued by:
January 2011
Page 78
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Customer Card
Card Form
Single Record
Vendor Card
Item Card
Customer Statistics
Vendor Statistics
Record
Employee Statistics
Tabular Form
Currencies
Multi-Record
Payment Terms
Customer List
List Form
Multi-Record
Item List
Item Ledger Entries
General Journal
Worksheet Form
Multi-Record
Cash Receipts Journal
Item Transfer Journal
Header Form, Line
Form
Single Record and MultiRecord
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Sales Invoice
Posted Purchase Credit
Memo
Date
Document No.
Developed:
Issued by:
January 2011
Page 79
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Finance Charge Memo
Card Forms
Card Form Characteristics
A card form lets you view and edit one record in a table at a time. A card form
is used when there are too many fields and you want to view them all conveniently on
only one line. Card forms always have tabs (like index tabs), which you can select to
view different groups of fields.
Even if there are only a few fields, there is at least one General tab. The
General tab is always first.
The table's primary key field is always the first field in the General tab. Tables
that use card forms only have one field in the Primary Key.
Naming Card Forms
Card forms are named after the table with which they are associated, followed
by the word "Card". For example, the card form associated with the Customer table is
called the Customer Card. Card forms also have at least one menu button at the
bottom of the frame. This button has the same name as the table that the card is
based on and gives you access to related information.
Statistics Forms
A statistics form is a one-record form that enables you to view but not edit
information. It usually contains FlowFields, which allow you to drill down to get to more
information. Usually, a statistics form also contains calculated or derived information
contained in variables, which cannot be drilled down.
Statistics forms can also contain tabs that help organize the information.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 80
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Naming Statistics Forms
Statistics forms are named after the table with which they are associated,
followed by the word "Statistics". For example, the statistics form associated with the
Customer table is called Customer Statistics.
Entry statistics forms are a special version of the statistics form. They are
named after the table they are associated with, followed by the words "Entry
Statistics". For example, the entry statistics form associated with the Customer table is
called Customer Entry Statistics.
Tabular Forms
A tabular form is a multi-record form that enables you to view multiple records
from a table and edit them. Each record is displayed as a single row in the tabular
form and each field is displayed as a column, creating a table within the form itself.
The primary key of the associated table is displayed in the leftmost column. If there
are multiple fields in the primary key, they are displayed in order of importance in the
columns, starting from the left.
Naming Tabular Forms
Tabular forms are named after the table with which they are associated—only
in plural. For example, the tabular form associated with the Country/Region table is
called Countries/Regions.
In the case of associated tables that have multiple fields in the primary key, the
name can be different. For example, the tabular form associated with the General
Posting Setup table is called General Posting Setup.
List Form Characteristics
A list form is a multi-record form that enables you to view multiple records from
a table at one time, but does not allow you to edit them. It has the same rows-andcolumns look as the tabular form.
The primary key fields of the associated table are displayed in the left column.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 81
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Naming List Forms
A naming list form is named after the table with which they are associated, followed by
the word "List". For example, the list form associated with the Customer table is called
Customer List.
The "Specialized" Ledger Form
A more specialized version of the list form is the Ledger Form. These are used only for
Ledger Entry tables. They differ from ordinary list forms, in that although you cannot
insert or delete records, you can edit a few of the fields. Also, the primary key is always
an integer named "Entry No." and is displayed in the rightmost column rather than the
leftmost column.
The ledger form is given the plural of the name of the associated table. For example,
the ledger form associated with the Customer Ledger Entry table is called Customer
Ledger Entries.
Worksheet Forms
A worksheet form is a specialized version of the tabular form. It is a multirecord form that enables you to view multiple records from a table and edit them. The
difference is that when you insert a new record, the record does not jump to another
position within the form, but instead stays in the same order as you inserted it.
This is done by using the AutoSplitKey property of the form, combined with an
integer, as the last field in the table's primary key.
The primary key fields of the associated table are not displayed on the
worksheet form.
Naming Worksheet Forms
Worksheet forms are named to reflect the purpose of the associated table. One
example is a Journal table. In this case, the name of the worksheet form will end with
the word "Journal".
Header/Line Forms
Many forms have the characteristics of both a card form and a tabular form, for
example the Sales Invoice form.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 82
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
The fields that are common to the entire invoice are located on a card-like form
with tabs, showing one invoice at a time. However, the invoice lines display in a tablelike section of the form, where multiple invoice lines (from the same invoice) can be
viewed at the same time and edited. These are called "Header/Line" forms.
Header/Line forms are two separate forms that are associated with two
different tables. The main form is a card form that is associated with one table. The
main form also contains a subform control that displays a worksheet form that is
associated with a different table, a table that is "subsidiary" to the first table. The
subform control manages the link between the two forms.
Naming Header/Line Forms
In many cases, a Header/Line form represents a document.
Setup Form Characteristics
A setup form is a one-record form that enables you to view and edit the only
record in a setup table. You are not allowed to insert or delete this record from this
form. Since there are many fields, these forms use tabs to organize the information.
Because there is only one record, the primary key is not displayed on this form.
Naming Setup Forms
Setup forms are named after the table with which they are associated. For
example, the setup form associated with the General Ledger Setup table is called
General Ledger Setup.
Menu Forms
A menu form is a non-bound form (not related to any table) that gives you
access to many of the other forms that are related to a functional area.
The form usually consists of command buttons or menu buttons. The buttons
properties change so that they look basically like labels with small squares or triangles
in front of the caption. The buttons still behave like normal buttons. The only
difference is their appearance.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 83
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 84
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 85
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 86
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Activity 1: Fill out the Student/Trainee Profile Form
Technical Education and Skills Development Authority – Region VI
Pangasiwaan sa Edukasyong Teknikal at Pagpapaunlad ng Kasanayan
PASSI TRADE SCHOOL
City of Passi, Iloilo
STUDENT/TRAINEE PROFILE FORM
1.1 COURSE/TRAINING PROGRAM
TITLE________________________________________
1.2 Year_______________Semester_________________School
Year_____________________
2.1Name_______________________________________________________________
Last Name
First Name
Middle
Name
2.2PERMANENT
ADDRESS______________________________________________________
Number, Street
Barangay
District
________________________________________________________________
City/Municipality
Province
Region
2.3 BIRTHDATE______________2.4 BIRTH PLACE____________2.5
Height____________
2.6 WEIGHT__________________
2.7 SEX ____MALE
2.8 CIVIL STATUS ____Single
2.9 Religion_______
____FEMALE
____Married
2.10 Disability_____
____Widower
____Separated
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 87
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
3.EDUCATIONAL BACKGROUND
3.1Name of School 3.2Educational Level
e.g Grade 6, 1st Yr.
3.3 School year
3.4 Degree/Major
4.FAMILY BACKGROUND
4.1 Father’s Name________________4.2Occupation___________
4.2 4.3Ave. Monthly Income__________
1.4 Mother’s Name_______________4.5 Occupation__________
1.5 4.5 Ave. Monthly Income__________
4.7 Spouse’s Name_______________4.8 Occupation__________
4.8 4.9 Ave. Monthly Income__________
4.9 4.10 No. of children___________
(If employed, check the appropriate box below)
5. Employment Type
___wage employed ___selfemployed___unemployed___others
6. Employment Status ___regular
___contractua
___probationary__student
___trainee/ojt
7. Average Monthly Income:______________________
Signature of the Student/Trainee:
This is to certify that the information stated above are true and
correct___________________________
Contact No.:_______________________________
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 88
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Activity
Identify the following:
1. A non-bound form (not related to any table) that gives you access to many
of the other forms that are related to a functional area.
2. A specialized version of the tabular form.
3.
4. A multi-record form that enables you to view multiple records from a table
and edit them.
5. A one-record form that enables you to view but not edit information.
6. A form which lets you view and edit one record in a table at a time.
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 89
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Answer key 1.4-3
1. Menu Form
2. Worksheet Form
3. Tabular Form
4. Statistics Form
5. Card Form
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 90
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
ALL RIGHTS RESERVED 2011
PARTICIPATE IN WORKPLACE COMMUNICATION
COMPETENCY BASED LEARNING MATERIAL
PASSI TRADE SCHOOL
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 91
Developed by:
Justiniani, I.R, Revision #
3, s. 2017
Participate in
Workplace
Communication
Passi
TradeSchool
QA System
Date
Document No.
Developed:
Issued by:
January 2011
Page 92
Developed by:
Justiniani, I.R, Revision #
3, s. 2017