Conflict Resolution
Speaking assertively
• Learning to speak up about one’s feelings and
needs is a skill to be practiced and learned over
time. The basic script for an “I” message is as
follows:
I feel _______ When ______
Please could you___________
Active listening
• Active listening is a skill that lets the speaker
know that his message was received and
understood correctly. It is also a way for the
listener to feel the true feelings and needs of the
speaker:
You feel ______When I_____
I will___________
© Teaching With Meaning