HTM 496 – Spring 2015 Class: SVC SATISFCT GLBL CONSUMR Instructor: Sue Greenberg (visiting lecturer, HTM) Class meetings: Fridays, 1:00–3:40 p.m., PSFA 308 Office hours: by appointment only (before or after class) email: sgreenberg@mail.sdsu.edu Course Description: Learn to use authentic, conversational English in a hospitality setting. Develop ability to understand and communicate clearly when dealing with guests and coworkers. Service situations – front desk, housekeeping, restaurant, bar – will be used for role-playing opportunities. Required materials: Marriott CHEI (Chinese Hospitality Education Initiative) Hospitality English Student manual, handouts, homework. Course Goals: 1. Speak English more clearly and fluently by increasing conversation and comprehension. 2. Learn words and expressions related to hospitality and use them correctly in conversation. 3. Develop better listening and pronunciation skills through drills, activities, dialogues, and PRACTICE. Student Expectations: 1. Arrive promptly to class. (If you know you must class, email in advance. If you miss class, email after class.) 2. Participate in class activities and discussions. 3. Complete assignments on time, in specified format. 4. Prepare for internships by interacting with Americans & practice conversing comfortably in English! Course Grading: • 30% Performance. Does your English pronunciation & usage improve over the semester? • 30% Participation, attendance, & attitude: Do you contribute? Work well in groups? Talk or text in class? Arrive late or miss deadlines? • 20% Practice role-plays & projects (scenarios, group presentations) • 20% homework (including short writing assignments) quizzes, midterm, final TRY NOT TO SPEAK CHINESE IN CLASS NO CELL PHONES, LAPTOPS, OR NOTEPADS DURING CLASS DON’T TALK WITH YOUR CLASSMATES WHILE OTHERS ARE SPEAKING TO THE CLASS Tell me, I will forget; involve me, I will understand. ~Confucius