ENGLISH FOR
TOURISM
葉珮絜 498C0049
廖桂鈺 498C0063
BACKGROUND INFORMATION
1. gender: male
 2. Age: 26-30
 3. Highest degree: Taiwan Shoufu University
 4. Current company: tourism
…

Location: …
 Job title: manager
 Job duties: Tourism planning , Ticket reservation service

Applying for a visa

Years of working: 4 years
QUESTIONS
1. Do you need to use English to commutate at
work? How important is it for you to use English
to communicate?
Yes. It’s important for me.
 2. With what media and on what occasion do you
use English to commutate (phone, conference,
email, or face-to face enquiry)? What are the
purposes of the communication (books, greeting,
answering enquiries, or introduction)?
1. phone, face-to-face enquiry, e-mail, APP
2. answering enquiries, quote



3. What language communication problems do
you have? What strategies and resources do you
use to solve the problems?
need electronic dictionary to translate some
proper nouns.
4. What cross-cultural communication problems
do you have?
accent.


5. How do you think about the problem solving
experience? How important is it for you?
listening and pronunciation is more important
than grammar.
6. How do you improve your language and
cultural competence?
by talking to English speaking friends.


7. What help do you think the government, the
society or the company should provide to help
workers improve their English competence?
offer extra English classes or assistance for
employees in the work place.
8. What suggestion do you have for school
English education?
more opportunities to chat with native speakers
face to face, let students know that learning
English is essential for working in the future.