Situations
Need for confidentiality
Need immediate feedback
Need to influence/persuade
Need for contemplation
Need to express emotions
Comm. is time sensitive
Need to comm. efficiently
Need to read NVC
Info. is simple/routine
Lots of data and detail
Lots of people need to know
Need for teamwork,
involvement, participation
Want to show informality
Want to show personal
concern and empathy
Want signal your status
Want to demonstrate
importance of information
Want to communicate
formality
Want to span distances quickly
Reach many receivers at once
Need documentation
Want communicate quickly
and conveniently
Want to build consensus
Need to manage crisis
Want to control the agenda
No feedback required
Want to build trust, credibility,
goodwill
Democratize workplace
F-to-F
Phone
Fax
Bulletin
Board
Voice
Mail
Teleconference
E-mail
Computer
Conf.
VideoConf.
VideoMag.
Memo
Written
Report
Speech
Symbolic ROTs
Content ROTs
Situational ROTs
If I want to signal ….., then ….
If the communication is of … type, then ….
If the situation is ……, then ….
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