NZQA registered unit standard
28862 version 1
Page 1 of 5
Title
Maintain, locate faults in, and verify performance of complex and
non-standard telecommunications access network systems
Level
4
Purpose
Credits
15
This unit standard covers maintenance, fault location, and
performance verification testing of complex and/or nonstandard telecommunications access networks across a broad
range of situations.
People credited with this unit standard are able to:
–
co-ordinate routine maintenance and fault location on
access network systems or services;
–
co-ordinate and perform fault location of different faults on
access network systems;
–
co-ordinate and carry out repair and performance
verification of access network systems and services; and
–
update maintenance records for access network systems
and services following fault correction in accordance with
company requirements.
Classification
Telecommunications > Telecommunications - Service Delivery
Available grade
Achieved
Entry information
Critical health and
safety prerequisites
Unit 27911, Demonstrate knowledge of workplace safety in an
electrotechnology or telecommunications environment, or
demonstrate equivalent knowledge and skills.
Explanatory notes
1
This unit standard has been designed for learning and assessment on-job.
2
References
Electricity Act 1992;
Electricity (Safety) Regulations 2010;
Search and Surveillance Act 2012;
Telecommunications Act 2001;
AS/NZS 3080: Information technology - Generic cabling for customer premises;
AS/NZS 3084: Telecommunications installations - Telecommunications pathways
and spaces for commercial buildings;
Telecommunications Carriers’ Forum Code for Residential, SOHO and Multi-dwelling
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28862 version 1
Page 2 of 5
Premises Wiring (“Premises Wiring Code of Practice”);
National Code of Practice for Utility Operators’ Access to Transport Corridors;
and all subsequent amendments and replacements.
3
Definitions
Access network – in this unit standard means – complex and/or non-standard
telecommunications access networks.
Cable – copper cable including coaxial, fibre optic cable.
Complex or non-standard – three or more components and/or services used together
in access networks or enterprise solutions systems.
Co-ordinate – includes supervision, facilitation, and active involvement in the work to
be completed.
CPE – Customer Premises Equipment.
ESD – Electrostatic discharge.
Industry practice – those practices which competent practitioners within the industry
recognise as current industry best practice.
NOC – network operation centre (Remote monitoring and control centre for network
operations and incident management).
SOHO – Small Office Home Office.
4
Training on instruments, equipment and software used for testing and performance
management of complex or non-standard networks are specific to a broad range of
situations and are part of supplier agreements. This training will form part of
company processes and will be ongoing to ensure currency of knowledge and
competency.
5
Range
a The use of mathematics is not required except where calculation is specifically
mentioned.
b Evidence against this unit standard must be in accordance with industry practice
and, where appropriate, must reflect environmental conditions.
c Evidence of a total of six different faults across the six separate access network
systems, one fault in each system.
Outcomes and evidence requirements
Outcome 1
Co-ordinate routine maintenance on access network systems or services.
Evidence requirements
1.1
Co-ordinate service pillar restoration.
Range
1.2
may include but is not limited to – cable sheath lengths, cable loop
lengths, waterproofing joints, use of cable ties, service lead
labelling, use of foam bungs.
Evidence of three is required.
Identify, co-ordinate, and apply site arrival procedures.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
1.3
may include but is not limited to – rack and frame integrity,
corrosion, bonding and earthing condition, lightning protection,
cable management, weather proofing, connection condition, fibre
hygiene, cleanliness.
Evidence of three is required.
Co-ordinate proactive maintenance of manholes, pits, and associated
components.
Range
1.5
includes but not limited to log in as on-site, visual inspection of site
for damage, visual inspection of alarms, determine appropriate
diagnostic procedure, health and safety procedures.
Evidence of three is required.
Co-ordinate proactive maintenance of cabinets and pedestals.
Range
1.4
28862 version 1
Page 3 of 5
may include but is not limited to – drainage, cleanliness, cable
pressures, enclosure pressures, enclosure waterproofing,
desiccant condition.
Evidence of two is required.
Co-ordinate proactive maintenance of aerial plant.
Range
may include but is not limited to – pole and plant condition, cable
supports, cable tensions, minimum heights, clearance from other
services, clearance from vegetation.
Evidence of two is required.
Outcome 2
Co-ordinate and perform fault location of different faults on access network system
installations.
Evidence requirements
2.1
Perform preparation tasks that should be undertaken before leaving for a site.
Range
2.2
collection of fault information, system performance, site access,
health and safety requirements, service spares required, specialist
tools required.
Co-ordinate site arrival procedures.
Range
may include but is not limited to – customer communication, visual
inspection, CPE alarm status, diagnostic procedure, health and
safety procedures.
Evidence of three is required.
2.3
Select and use appropriate test equipment to determine the nature and location
of the fault.
2.4
Apply logical fault finding methods and interpret test results.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
28862 version 1
Page 4 of 5
fault localisation may include but is not limited to – common
alarms, half split, step by step, flowcharts, manufacturer diagnostic
procedures, equipment reset.
Outcome 3
Co-ordinate and carry out repair and performance verification of access network systems
and services.
Evidence requirements
3.1
Co-ordinate and carry out repair of access network systems and services.
3.2
Perform operational tests and performance verification tests after repair.
Range
3.3
may include but is not limited to – physical and software
configuration recovery, module replacement, ESD protection,
system status, system performance, evaluation, fault monitoring,
hand back of service.
Evidence of three is required.
Co-ordinate site departure procedures in accordance with industry practice.
may includes but is not limited to – alarm checks, systems
restored to automatic, alarm services restored to NOC, ventilation
systems restored to normal.
Evidence of one is required.
Co-ordinate post job tasks.
Range
3.4
Range
may include but is not limited to – arrange faulty unit repairs, log
and file information, customer reports, close out job tasks in
management systems.
Evidence of two is required.
Outcome 4
Update maintenance records for access network systems and services following fault
correction in accordance with company requirements.
Evidence requirements
4.1
Record details of faults and remedial action.
4.2
Record changes made to equipment during fault correction.
4.3
Hand over restored equipment to and obtain acceptance from customer.
Planned review date
The Skills Organisation
SSB Code 100401
31 December 2020
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28862 version 1
Page 5 of 5
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
16 July 2015
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation reviewcomments@skills.org.nz if you wish to
suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016